Are you a professional with strategic vision, autonomy, and passion for business growth? We are looking for a Strategic Account Manager to be the spearhead of Karizoda in managing relationships with our clients in Brazil and the USA, acting as the CEO's right-hand person. Your mission will be to go beyond what the client requests, anticipate needs, ensure operational excellence of the agency team, and act autonomously to make decisions that guarantee satisfaction, retention, and portfolio expansion. **RESPONSIBILITIES:** * + **Strategic vision and autonomous account management:** - Manage a portfolio of clients (Brazil and USA) with **autonomy** in communication and delivery management. - Act as a **business consultant** for clients, creating and evolving strategic documentation (persona, hero's journey, archetypes, etc.). - **Propose proactive solutions** and new digital marketing opportunities, going beyond the initial briefing, with a focus on business results and upsell. + **Operational and deadline excellence:** - Ensure the agency’s operations (creative, traffic, and content teams) execute tasks on time and meet goals. - Lead **performance and strategy meetings** with clients, presenting results, metrics, and continuous optimization plans. - Actively monitor success KPIs (retention, NPS, satisfaction, expansion) and develop **immediate action plans** for clients at risk of churn. + **Leadership:** - Be the strategic link between the CEO, internal team, and clients. - Support leadership in crucial area decisions based on market data and customer feedback. - Develop and implement customer service processes that increase efficiency and satisfaction. **REQUIRED QUALIFICATIONS:** * Bachelor’s degree in Marketing, Business Administration, Communications, or related fields. * **Proven experience in digital marketing or advertising agencies** in roles such as Account Management, CS, or Strategic Client Service. * Knowledge of **digital marketing** (Inbound/Outbound, Branding, Paid Traffic, SEO, and Website Structuring). * Proficiency in project management platforms (ClickUp, Asana, etc.) * Ability to create strategic and performance presentations (preferably Canva) and data analysis. * **English (Advanced/Fluent)** – Essential for managing accounts in the USA. * Availability to work Monday to Friday, from 9:00 AM to 6:00 PM. **PREFERRED QUALIFICATIONS:** * Experience with CS methodologies (Customer Journey Mapping, Health Scoring). * Knowledge of CRM tools. * Prior experience with international clients, especially from the USA. **WHAT WE OFFER:** * + **Work Environment:** 100% remote, based on **autonomy and trust;** + **Employment Model:** Individual Contractor (PJ); + **Birthday day off:** One day off on your birthday; + **Paid leave:** 15 annual days of vacation; + **Contract tenure bonus.** **COMPENSATION:** * **Contract range (PJ):** BRL 5,000.00 to BRL 7,000.00 per month + variable. * **Evaluation criteria:** The final amount will be determined based on the assessment of **soft skills**, **technical skills (****hard skills****)**, and the candidate's proven experience.