**Who is FAST2 Mine and how are we revolutionizing mining?** We are a technology company that develops intelligent solutions for operational management in the mining sector. Our company is continuously expanding—we are already present in over 50 operations across Brazil, Australia, and the USA—and we’re not stopping here! We believe mining is the fuel for the future, and we’re ready to revolutionize this industry, making it more efficient and sustainable. We know the journey is challenging, and we aim to go far. Will you join us? **Who are the FAST2 Miners?** Our team operates proactively—we love sharing ideas and getting things done! Here, work is highly dynamic. Therefore, we seek individuals who adapt easily and communicate empathetically and assertively across different departments. We are driven, think big, and enjoy working collaboratively—with commitment, quality, and integrity. If these values resonate with you, you’re already halfway there to becoming a FAST2 Miner! **Remote** | **Night Shift (10:00 PM to 6:00 AM)** | **CLT Employment Contract** We are seeking a **Technical Support Analyst** to provide support for systems, servers, and infrastructure during the **night shift**. If you are proactive, analytical, and enjoy solving problems collaboratively, this opportunity may be perfect for you! **Your responsibilities include:** * Responding to and resolving **Level 1** tickets, including software/hardware inquiries and failures; * Diagnosing and resolving **Level 2** issues, such as database, server, and network failures; * Monitoring systems and servers to ensure availability and performance; * Documenting support interactions in ticket management tools; * Collaborating with other IT team members to resolve incidents and implement improvements; * Performing **preventive maintenance** and updates as required. **What we expect from you:** * Proactivity and ability to anticipate problems; * Strong communication skills, with emphasis on empathy and clarity in customer service; * Critical thinking and problem-solving abilities; * Team spirit and collaborative mindset; * Proficiency in **Excel**. **Preferred qualifications:** * Knowledge of or experience in the **mining industry**; * Degree in **Engineering**, **Systems Analysis**, or **Mining Technology**; * Knowledge of **SQL**. **Required availability:** * Night shift rotating schedule: **4:00 PM to 12:00 AM** or **12:00 AM to 8:00 AM**, Monday through Friday; * Weekend on-call shifts (**9:00 AM to 10:00 PM**, Saturday or Sunday) for emergency tickets, per rotating schedule. **Benefits of being a FAST2 Miner:** * Market-competitive salary; * Flexible benefits allowance—use it wherever you choose; * Health and dental insurance with no monthly premium; * Birthday Day Off; * PLR—Profit and Results Sharing Program; * Referral bonus program; * Personal Development Plans (PDPs), educational incentives, and real career paths for technical or leadership growth! Here, you’ll have space to grow and contribute alongside an outstanding team!