We are seeking a professional to become an integral part of our support team, assigned to the infrastructure of one of our clients. In this role, you will be responsible for providing remote and on-site support to office users, delivering support and infrastructure solutions. **Responsibilities** User Support * Handle incidents and requests of low to medium complexity. * Provide remote and on-site support for laptops, desktops, and peripherals. * Install and configure corporate software. * Provide basic support for Microsoft 365, Teams, Zoom, and VPN. * Log service tickets and maintain up-to-date documentation. Infrastructure * Support basic network activities (connectivity testing, cable replacement, Wi-Fi signal verification, VPN). * Assist in creating and maintaining Active Directory accounts (password resets, account activation/deactivation). * Provide support for printers, network shares, and mapped drives. * Conduct physical and logical equipment inventory. * Supervise third-party vendors and local support activities. Requirements: * Prior experience in Service Desk/Help Desk. * Windows 10/11. * TCP/IP, DNS, and DHCP networking. * Microsoft 365. * ITSM tools (GLPI, ServiceNow, Jira, etc.). * Intermediate English (able to communicate and log incidents). * Knowledge of ITIL methodology. **Additional Information:** * Compensation: BRL 3,331.69 per month (CLT) + benefits (meal voucher, transportation voucher, medical and dental insurance); * Working hours: 9:00 AM – 6:00 PM, Monday to Friday; * Hybrid schedule, requiring 2–3 days per week on-site; * On-call duty required on alternate days from 6:00 PM – 10:00 PM; * Weekend shifts as scheduled; * Location: Faria Lima, South Zone of São Paulo.