Responsible for technical operations in the DataCenter, performing activities related to the area of expertise and IT infrastructure, always aiming to maintain environment availability. **Responsibilities and duties** * Monitor daily execution and quality of data and server backups (physical and virtual), performing necessary corrections and contacting service providers when applicable. * Support Technical Support staff with more complex tickets, ensuring efficient response to internal demands. * Share knowledge about technologies, tools, and support processes, promoting the team's technical development. * Manage contracts under responsibility, monitoring deliveries, invoicing, payments, and compliance with contracted services. * Monitor delivery and performance of IT suppliers, ensuring adherence to established deadlines and standards. * Document incidents, solutions, and procedures, keeping the knowledge base updated and accessible to IT teams. * Conduct analyses and propose improvements in the infrastructure environment, covering servers, storages, networks, and other equipment. * Ensure updates of corporate systems, tools, and operating systems, guaranteeing stability and security. * Participate in infrastructure and information security projects, meeting audit requirements and good governance practices. * Monitor performance indicators under responsibility, ensuring achievement of established goals. * Monitor the ticket queue in the Service Desk tool, recording and tracking actions until resolution. * Stay up\-to\-date on new technologies and propose innovations applicable to the IT environment. * Perform other related tasks as required by the department. **Requirements and qualifications** **Mandatory Requirements** * Completed Bachelor's degree in Computer Networks, Telecommunications Systems, or related Information Technology fields; * Experience in the field; * Basic English. **Desirable Requirements** * Specialization in the field; * Knowledge of operating systems; * Network management, switches, routers, firewalls, virtualization, and servers (Blade); * Backup systems; * File storage (Storage) and antivirus. **Additional information** **Transportation:** Transportation allowance; **Wellness:** Unimed medical and dental plans, Sesc partnership (clubs, lodges, and discounts), Droga Clara pharmacy network; **Financial Solutions:** Payroll loan from Sicoob; Performance commission **Education:** Exclusive discounts and scholarships at Anhanguera Faculty; **Recognition:** Return from vacation award; **Meals:** Meal voucher/Food allowance worth R$28.60 per workday; Are you looking for more than just a job? Do you want to make a difference in people's lives and contribute to a healthier, more humane future? At **Rede Mário Penna**, every professional is part of an inspiring story of care, innovation, and compassion for others. Our mission goes far beyond providing healthcare solutions—we strive to transform lives through **humanized care**, **shared knowledge**, and practices that unite **ethics, empathy**, and **excellence**. If you believe it’s possible to make a difference with **commitment, transparency**, and **purpose**, this is your place. We recognize the importance of every contribution, every voluntary gesture, and every effort that helps keep our mission alive. Join a team that cares with love and believes in the power of solidarity! Working at Rede Mário Penna is more than having a job: **it means being part of a legacy of social transformation and care for life**.