Job Summary: Ensure excellent patient care by guaranteeing accurate appointments, timely data updates, and effective communication. Key Highlights: 1. Excellent patient care. 2. Effective communication and adherence to protocols. 3. Promotion of quality and continuity of healthcare. Ensure excellent patient care by guaranteeing accurate appointments, timely data updates, effective communication, and compliance with institutional protocols, promoting quality and continuity of healthcare. * Execute patient appointment scheduling for HORM service units (Gonçalves Dias and Venda Nova). * + Update patients' personal information in the electronic medical record. + Ensure proactive patient contact as required by the department. + Provide patient service via WhatsApp for appointment scheduling of consultations and exams, as well as other patient requests. + Accurately identify patients and apply appropriate service approaches to ensure correct and high-quality scheduling. + Identify opportunities for process improvement involving related departments in patient care delivery (CCF\- Customer and Supplier Chain). + Implement improvement actions proposed by management and the institution in service processes to enhance service quality and ensure continuity of patient treatment. + Attend capacity-building training and refresher courses proposed by managers and the institution at Gonçalves Dias or Venda Nova units. + Strictly comply with patient safety protocols established by the Patient Safety Nucleus (NSP). + Follow manager's procedures and instructions during contingency service situations. + Support hospital commercial, marketing, and promotional activities. + Perform other duties related to this position as required.
João Silva
Indeed · HR
João Silva
Indeed · HR
