*We’re hiring!! An amazing opportunity is coming for those who love making a difference! If you’re driven by results, overflowing with empathy, and skilled at solving problems quickly and efficiently… then this is where you belong—with us!* **Receptive voice-based customer service for clients seeking information, requests, and complaint resolution regarding road and urban passenger transportation, parcel delivery, logistics, charter services, tourism, and ticket purchases.** **>> On-site position at Atento Belo Horizonte Prado during the Probation Period (first 3 months); after this period, work will be conducted remotely <<** Join our team! #JoinAtento #OneAtento #LI- **Responsibilities and duties** **We’re looking for someone who:** * Demonstrates **flexibility** to adapt to diverse daily situations and demands; * Shows **commitment** to results and to delivering high-quality service; * Maintains **focused attention**, ensuring precision and concentration on every detail, and acts with **empathy**, understanding others’ needs and offering genuine support; * Is naturally **proactive**, anticipating solutions and acting with initiative; * Approaches challenges as a true **problem-solver**, always seeking the best possible outcome; * Values **human-centered service**, placing the customer at the heart of everything; * Executes tasks with **agility**, without compromising quality. **Requirements and qualifications** * Must be at least 18 years old; * Completed high school education; * Basic computer and typing skills; * Prior experience in call center service is a plus; * Must reside near the Atento Belo Horizonte (Prado) Unit. **Additional information** **Salary** R$ 1,518.00 **Working hours:** * 9:00 AM – 3:20 PM * 2:20 PM – 8:40 PM **Work schedule:** 180 hours per month | Rotating 6x1 shift: works six days per week with one variable day off—either Saturday or Sunday. Operations continue uninterrupted on holidays and festive periods. **Benefits:** * Transportation allowance; * Meal voucher and/or food allowance; * Life insurance; * Funeral assistance; * Daycare assistance / Assistance for children with disabilities; * Product discounts; * Dental care plan; * Medical care plan; * Pet health insurance plans covering all species; * Career development program; * Discounts at gyms / sports facilities; * Educational Partnership Program: discounts on short courses, undergraduate and postgraduate degrees, vocational training, language courses, basic education, and even preschools. **Work location:** **On-site at Atento Belo Horizonte Prado during the Probation Period (first 3 months); after this period, work will be conducted remotely** **(Requires broadband internet connection via cable, minimum speed of 30 Mbps).** **Atento Prado address:** Rua Jaceguai, 220 – Prado, Belo Horizonte, MG, 30411-040, Brazil. Atento has been a benchmark in the BPO industry for many years. Now, we’re taking it further—leading the Business Transformation Outsourcing (BTO) movement, a new approach to transforming customer experience. We achieve this by combining **consulting, artificial intelligence, people empowerment, and operational excellence.** **Our strength lies in our people.** Passionate specialists capable of making technology simple, effective, and truly impactful. If you identify with this purpose, value empathy, and believe technology should serve people, join us! Here, you’ll be part of transformative experiences that foster real connections and deliver tangible results. **Explore our other Career Portals too:** Atento Digital Portal – for those interested in digital marketing and social media roles; Atento Corporate Portal – for those seeking administrative and Facilities positions; Atento IT Portal – dedicated to technology professionals; Atento PAP Portal – for external sales representatives/supervisors (door-to-door); Interfile – featuring back-office and process management solution roles; PcD Portal – exclusively for persons with disabilities. Tip: Keep your profile updated and complete, and aim to finish one application process before starting another—agreed? All our positions are open to persons with disabilities and beneficiaries rehabilitated by Social Security.