This opportunity is for you—if you’re passionate about making a difference, empathizing with others, and solving problems quickly and effectively. Your place is here! We leverage technology and innovation to support you in the marathon of running a business. While you focus on your dream, we pursue the best ways to increase your sales, simplify your management, and provide that crucial financial boost in the final stretch toward the finish line. That’s why, when it comes to payments, our brand is #1 among Brazilians! **We are seeking specialists to provide inbound voice and WhatsApp support, focused on assisting retail customers. The specialist will be responsible for clarifying questions and addressing requests related to receivables advance, account cancellation, and other financial matters. Strong analytical skills—especially in finance—are essential, along with the ability to perform calculations (including pro-rata) and excellent written communication skills.** * **ATTENTION:** Currently, 70% of our operations are remote. After completing a 90-day learning curve and consistently meeting performance targets, you become eligible for remote work—it’s up to you. #OneTeam #OneAtento #AtentoBrasil **Responsibilities and Duties** * Provide inbound voice and WhatsApp support to retail customers; * Clarify financial inquiries and procedures related to receivables advance; * Assist with account cancellation and resolution of related issues; * Perform financial calculations, including pro-rata; * Apply analytical financial skills to resolve complex queries; * Manage multiple tasks simultaneously and maintain accurate records; * Understand customer needs and concerns to deliver personalized service. **Requirements and Qualifications** * Minimum age of 18; * Completed high school education; * Proficiency in computer use and typing; * Prior experience in voice and WhatsApp customer service—preferably in finance or retail—is a strong advantage; * Additional advantage: coursework or experience in financial areas; * Availability to work and train in person; * Strong communication skills and clear diction; * Analytical and detail-oriented problem-solving ability; * Preference for candidates residing near the Atento Belo Horizonte Unit (Prado). **Additional Information** **Salary** R$ 1,518.00 **Work Schedule** * Shifts available between 8:00 AM and 9:00 PM **Training Schedule** * To be determined — ***We seek specialists with full availability for training.*** **Working Hours** 180 hours per month | Rotating 6-day workweek with variable weekend days off. **Benefits** * Transportation allowance * Meal voucher and/or food allowance * Life insurance * Funeral assistance * Daycare assistance / Assistance for children with disabilities * School transportation assistance (for children aged 3 years and 8 months) * Product discounts * Dental care plan * Telemedicine program * Career development plan * Discounts at gyms / sports activities * Pet care plan * Educational Partnership Program: Discounts on short courses, undergraduate and graduate degrees, vocational training, language courses, basic education, and even preschools. **Work Location:** Rua Jaceguai, 220 – Prado, Belo Horizonte – MG, 30411-040, Brazil. Atento has been a BPO industry leader for many years. Now, we’re taking the next step—leading the Business Transformation Outsourcing (BTO) movement, a new way to transform customer experience. We do this by combining **consulting, artificial intelligence, people empowerment, and operational excellence.** **Our strength lies in our people.** Passionate specialists who make technology simple, effective, and truly impactful. If this purpose resonates with you, if you value empathy, and believe technology should serve people—join us! Here, you’ll be part of transformative experiences that foster real connections and tangible results. **Explore our other Career Portals too:** Atento Digital Portal — for those interested in digital marketing and social media roles; Atento Corporate Portal — for those seeking administrative and Facilities roles; Atento TI Portal — dedicated to technology professionals; Atento PAP Portal — for external sales representatives/supervisors (door-to-door); Interfile Portal — offering back-office and process management solutions; PcD Portal — exclusively for persons with disabilities. Tip: Keep your profile updated and complete—and aim to finish one application before starting another, agreed? All our positions are open to persons with disabilities and beneficiaries rehabilitated by Social Security.