Description: Job Requirements: * Currently enrolled in Administration, Marketing, Communications, Commercial Management, or related fields; * Expected graduation date starting from 2027; * Strong verbal and written communication skills; * Availability to work 6 hours/day in a hybrid model. Success in this role means: * Delivering excellent service in task execution; * Self-confidence; * Proactivity; * Strong interpersonal skills; * Supporting communication between customers and Teknisa’s internal departments (Support, Development, Implementation, and Commercial); * Assisting in centralizing and tracking customer requests, ensuring organization, clarity, and smooth communication; * Supporting the team in participating in and organizing meetings with customers, including technical meetings, alignment sessions, implementation meetings, or action plan follow-ups; * Assisting in managing, tracking, and updating tickets/requests opened by customers, ensuring proper routing and follow-up; * Supporting meeting documentation, including recording decisions, pending items, and next steps; * Contributing to organizing internal processes, reports, and metrics for the Customer Success area; * Supporting administrative activities within the area and operational demands of the team; * Learning and supporting best practices in Customer Success, aiming for customer satisfaction, retention, and success. 251219020255829013