Inside Sales Representative

Description

Job Summary: Responsible for the remote management and development of PDV portfolios, driving sales, increasing average transaction value, and strengthening commercial relationships. Key Highlights: 1. Remote management and development of PDV portfolios 2. Focus on boosting sales, increasing average transaction value, and reducing delinquency 3. Consultative approach to strengthen commercial relationships **JOB DESCRIPTION** Responsible for the remote management and development of PDVs served remotely, adopting a consultative approach to drive sales, increase average transaction value, encourage repeat purchases, reduce delinquency, and strengthen commercial relationships. Contributes to the growth of the Inside Sales channel with a focus on results, commercial discipline, and structured follow-up of the customer base. **MAIN RESPONSIBILITIES** **Portfolio Management** * Conduct proactive outreach (phone, WhatsApp, and digital channels) * Maintain recurring contact with PDVs * Identify sales and repeat-purchase opportunities * Monitor portfolio metrics (frequency, volume, and average transaction value) **Revenue Generation** * Achieve individual sales targets * Execute upsell and cross\-sell initiatives * Reactivate inactive PDVs * Reduce churn and delinquency **Commercial Relationship Management** * Clarify commercial and operational queries * Support campaigns and strategies in collaboration with PDVs * Adopt a consultative approach aligned with the needs of the customer base * Coordinate with the field team when necessary **Operational Discipline** * Log all interactions in the CRM * Adhere to scheduled contact routines and follow\-ups * Track performance metrics * Report risks and opportunities **Compliance and Quality** * Comply with quality guidelines (ISO 9001\), information security standards (ISO 27001\), responsible gaming policies, and internal regulations **REQUIREMENTS** **Education:** * Completed high school * Preferred: Bachelor’s degree in Business Administration, Commercial Management, Marketing, or related fields **Experience:** * Inside sales, telemarketing, or commercial relationship roles * Experience meeting individual performance targets * Preferred: B2B portfolio experience and CRM usage **Knowledge:** * Basic sales and negotiation techniques * Microsoft Office suite and digital tools * Preferred: Intermediate Excel skills and ability to analyze performance metrics **COMPETENCIES** * Customer and results orientation * Assertive communication and relational intelligence * Organization and autonomy * Collaboration and commitment