Certification Supervisor

Description

Job Summary: We are seeking a professional to lead a team, develop operational policies, monitor productivity metrics, and ensure customer satisfaction in the fight against fraud. Key Highlights: 1. Company focused on fraud prevention and social justice 2. Culture of transparency, flexibility, and initiative 3. Opportunity for professional development and fraud combat Join our **\#JeitodeSerWHO!** Who is a company striving to contribute to a fairer society through **fraud prevention**, ensuring that all contracted products and services reach the right people. Indignation toward any and all types of fraudulent processes is embedded in our mindset. Our **\#JeitodeSerWHO** fosters **transparency** and **flexibility** — from processes to relationships — and encourages daily **initiative** from our team. Every person plays an important role in our story. If you seek a place to grow and wish to feel part of the daily fight against fraudsters? **\#VemserWHO!** Key Responsibilities: * Lead the team, supporting development and task management, providing feedback, motivation, and engagement with the company’s purpose; * Develop operational policies and procedures, and monitor area operations and deliverables; * Manage and monitor team metrics and productivity, conducting periodic technical alignment sessions; * Ensure execution of the Supervisor’s daily agenda: delivering feedback, performing monitoring activities, guaranteeing SLA compliance, implementing motivational actions, developing the team, overseeing operational routines, opening system tickets, and tracking metrics; * Review, follow up on, and distribute incoming email requests, assessing pending items, blockers, and delays; * Engage directly with customers whenever necessary, ensuring satisfaction of both the team and customers; * Check and analyze metrics, monitoring the team and reporting results to the Team Leader; * Report activity progress, changes, and improvement actions to the direct manager; * Participate in meetings with leadership and customers, as needed; * Stay updated on market trends, innovations, needs, and new business opportunities, proposing process improvements, cost reductions, and productivity gains related to the area; * Perform other duties related to this position. **Benefits:** * Transportation allowance (or fuel allowance). * Flash Card (flexible for meals and/or food) R$: 31.43 * TotalPass (discounts at gyms and studios for sports practice). * C4Life (psychological, financial, social, legal counseling services, and PET assistance). * Unimed co-payment health plan (after probation period). * Pet Guapeco co-payment health plan. * Odonto Prev dental plan (after probation period). * Daycare allowance for mothers with children up to 2 years old. R$317.49 * Life insurance. * SESC discounts. * Discounts at partner universities for undergraduate and postgraduate courses. * Birthday Off (day off on your birthday) If you’re ready to grow and join this daily fight against fraud, **\#VemserWho!** Availability to work afternoon and night shifts.