FRONT OFFICE MANAGER

Description

Job Summary: Professional to lead and motivate the front desk team, supervise daily operations, ensure high-quality guest service, and manage hotel systems. Key Highlights: 1. Leadership and management of the front desk and messenger team 2. Focus on high-quality service delivery and conflict resolution 3. Administration of hotel operations and systems **Job Description:** ---------------------- Team Management: Lead, train, motivate, and evaluate the performance of front desk agents and messengers. \- Daily Operations: Supervise check-in/check-out processes, inspect staff posture, uniforms, and front desk area organization. \- Guest Service: Ensure high-quality service delivery, resolve complaints, and mediate conflicts. \- Administration: Prepare vacation/sick leave schedules, verify cash closing reports, manage nightly audits, and generate reports for management. \- Systems: Operate and monitor hotel property management systems (PMS) or front office systems, ensuring data accuracy. **Mandatory Requirements:** ------------------------------ Relevant experience in this role will be a plus; Knowledge of TOTVS/CMNET system; English language proficiency; **Desired Qualifications:** -------------------------- Ability to work under pressure; Conflict mediation skills; Flexibility/Resilience; Analytical ability; Strong communication skills; Organizational skills. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NO **Salary:** ------------ $2,953.88 **Benefits:** --------------- Meal allowance: R$ 400.00; Gympass; Telemedicine health plan (Mediquo); Dental plan (available after probation period); Birthday Day Off; Bonus day off on Saturdays (according to schedule); University partnership discounts; Discounts at network hotels. **Work Location:** ---------------------- SAMBA BELO HORIZONTE VINTAGE **Working Hours:** ------------------------ 08:00 to 18:00 **Additional Information:** --------------------------- 08:00 to 18:00