MONITORING AND CUSTOMER SERVICE ATTENDANT

Description

Job Summary: Monitoring Attendant focused on telephone customer service, information recording, and tracking alert management. Key Highlights: 1. Providing telephone customer service and recording customer information 2. Managing tracking alerts and updating data in the system 3. Structured and organized work environment We currently have an opening for the position of Monitoring Attendant at a company committed to delivering high-quality, 24/7, 365-day-a-year customer service excellence — serving as the best partner for our clients’ contact centers. **Your responsibilities will include:** * Providing telephone customer service; * Recording information and handling cases related to theft and robbery; * Registering and updating data in the system; * Managing tracking alerts. Requirements: **Mandatory Requirements:** * Completed high school education; * Experience in telephone customer service. **Desirable Requirements:** * Strong communication skills; * Attention to detail; * Commitment and responsibility. **Work Schedule: Rotating 6-days-on/1-day-off shift from 5:40 PM to 12:00 AM** Benefits **Compensation and Benefits** * Salary: R$1860.42 * Meal Allowance: R$15.75 per day (Flash Card – unrestricted usage) * Transportation Benefit or Fuel Allowance * AMIL Health Insurance Plan – no payroll deduction * AMIL Dental Insurance Plan – co-payment required * Decompression area for breaks throughout the day * Structured and organized work environment * Engagement and Development Platform: + Access to free courses for professional development + Ongoing team engagement initiatives + Performance- and platform participation-based rewards **Selection Process Stages:** * Application submission * Profile screening * HR interview * Leadership interview * Job offer * Admission medical and psychological exams * Onboarding To learn more about us, please visit: www.veloxcontactcenter.com.br