**Description:** Administrative Assistant\-TEMPORARY POSITION\- exclusive vacancy for PCD\- Concordia Unit **Salary:** R$ 2\.021,52\+ benefits **Working Hours:** Monday to Thursday 08:00 to 18:00 / Friday 08:00 to 17:00 **Required:** Completed high school / Experience in computer skills, with Microsoft software or similar **Desirable (An advantage for the candidate, does not prevent hiring):** Higher education in progress: HR Management, Psychology or Administration. Perform administrative services for the department, carry out filing and control of departmental documentation. Create, monitor and track spreadsheets of activities performed in the department and indicators for monitoring administrative processes and strategic results. Receive and safeguard department documents, as well as archive them, maintaining confidentiality and organization; Provide support to coordination and management actions and projects; Act in accordance with institutional policies; Manage work routines and monitoring of departmental processes; Notify departments upon receipt of feedback through the feedback form; Assist in the preparation of the institutional NPS; Update the database with information from satisfaction survey folders and create indicators; Provide and maintain a database for analyzing improvements by measuring what customers expect regarding the Institution's processes, products and services; Provide internal customer service, receiving and handling complaints, suggestions and compliments, as well as guiding on rights and responsibilities. Organize ombudsman services, analyze data, prepare reports and keep coordination and management informed about feedback. Receive and register user complaints, suggestions and compliments via phone, email, WhatsApp or in person. Maintain records of monthly indicators through the Scopi platform. Generate service reports and send daily messages with the evaluation link for services provided at outpatient clinics, laboratories and medical clinics of the foundation. Draft official replies to complaints received from the SUS Ombudsman, collect signatures from responsible parties and return the correspondence. Analyze received requests, gather relevant information from responsible areas and draft appropriate responses to be sent back to the complainant. Clarify doubts and inform users about their rights and responsibilities regarding offered services or products. Tabulate data, create performance indicators and prepare reports on received feedback, aiming to identify process improvements. Forward feedback to competent departments for resolution and follow-up. Perform other administrative tasks such as document typing, form filling and file organization. Collect and distribute feedback forms to departments; Observe safety, environmental control and other internal regulations and/or legislation relevant to their activities; Perform other similar tasks as described above at the manager's discretion. 2511130202461866324