Systems Implementation Analyst

Description

Job Summary: Implementation Analyst with experience in Software Support or Implementation, responsible for product installation and training, as well as analysis and resolution of customer issues. Key Highlights: 1. Experience in Software Support or Implementation 2. Focus on retail, POS, ECF, SITEF, and MySQL 3. Problem resolution and customer satisfaction **Implementation Analyst** Experience in Software Support or Implementation **For this position at Linear, you will need:** Understanding of the operational workflow of retail establishments; Knowledge of front-end store systems — POS, ECF, SITEF; Conceptual understanding of MySQL database operations; Strong verbal cognition related to our business; Driver's License Category B; Willingness to travel; Pursuing or holding a completed undergraduate degree and/or technology-focused technical diploma/technical course: Information Technology and/or Management Processes/Administration/Accounting. **What are the main responsibilities?** Executing installation of Linear software; Conducting training sessions for products contracted by the client, aligned with the project schedule; Receiving customer requests, analyzing them, and taking appropriate actions toward resolution; Ensuring daily that all necessary information for support has been provided; Analyzing and understanding issues to enable replication and resolution; Simulating problems reported by customers, verifying product/project version and module; Resolving issues or clarifying doubts, ensuring customer satisfaction; Reporting and assisting in removing impediments blocking activities to meet established deadlines; Generating insights by collecting new product/project requirements from customers. **Now take a look at our benefits:** Transportation allowance or fuel allowance. Meal/food allowance. Internal social events. Corporate Education program, as we actively manage knowledge. Healthy Day initiative. Linear Express. Benefits Club. SESI Club. Wellhub (Gympass). Recognition for tenure. Team sports with company contribution. Game Days. Breakfast/afternoon coffee. Relaxation area (arcade, lounge chairs, game tables). Physical and virtual library. Partnerships with universities and language schools. Health and dental insurance plans. Annual Profit Sharing (PLR). Career Development Plan. Compensation: starting from R$3.000,00 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Partnerships and commercial discounts * Profit sharing * Food allowance * Transportation allowance Licensing/Certification: * Driver's License Category B (Mandatory) Willingness to travel: * 50% (Mandatory) Work location: Hybrid remote work based in Belo Horizonte, MG