Quality Analyst

Description

Job Summary: The Quality Analyst (QMS) supports the implementation, maintenance, and continuous improvement of the Quality Management System, ensuring compliance and efficiency. Key Highlights: 1. Implementation of Quality Management Systems (ISO 9001 and ISO 27001) 2. Opportunity for continuous improvement and process optimization 3. Focus on compliance, quality, and governance **Quality Analyst (QMS)** **Position Objective** Support the implementation, maintenance, and continuous improvement of the Quality Management System (QMS), ensuring compliance with standards, internal procedures, and regulatory requirements, thereby contributing to process efficiency and customer satisfaction. **Key Responsibilities** **Quality System Management** * Assist in maintaining the Quality Management System (ISO 9001 and ISO 27001\) * Draft, review, and control documents (procedures, records, and policies) * Support internal and external audits * Monitor quality performance indicators (KPIs) * Record and track non-conformities and corrective action plans * Support root cause analysis * Participate in continuous improvement initiatives * Assist in risk and opportunity management * Ensure adherence to standards and internal procedures * Support training related to quality and processes * Control QMS records and evidence * Map, analyze, and redesign organizational processes * Identify opportunities to improve efficiency and productivity * Promote standardization and simplification of workflows **Support for Institutional Programs** * Support initiatives related to the Responsible Gaming Program * Contribute to maintaining certifications and corporate programs * Collaborate with Compliance and Information Security departments **Compliance, Quality, and Governance** * Comply with and ensure application of Quality Management System guidelines (ISO 9001\), Information Security practices (ISO 27001\), Responsible Gaming policies, and the organization's internal standards * Ensure organizational processes comply with applicable legal, regulatory, and contractual requirements **Requirements** **Education** **Minimum:** * Currently pursuing a bachelor's degree in Administration, Production Engineering, Quality Management, or related fields **Desirable:** * Bachelor's degree completed in Administration, Production Engineering, Quality Management, or related fields **Experience** **Minimum:** * Experience in quality management or process management * Experience implementing or maintaining ISO 9001 * Experience conducting internal audits **Desirable:** * Experience leading teams * Experience working in certified or regulated companies * Experience in continuous improvement and indicator-based management **Specific Knowledge** **Minimum:** * ISO 9001 standard * Continuous improvement tools * Intermediate proficiency in Microsoft Office **Desirable:** * ISO 27001 * Risk management * Quality tools (PDCA, 5W2H, Ishikawa, etc.) **Competencies** **General** * Customer focus * Inspire and engage * Ethical conduct * Results orientation * Collaboration * Quality and efficiency **Specific** * Clarity and organization * Strategic thinking * Responsibility and autonomy * Assertive communication * Innovation and continuous improvement * Decision-making