Customer Relationship Representative – CEMIG

Description

Job Summary: We are seeking professionals to work as Customer Relationship Representatives, providing direct support to customers with a focus on excellence and efficiency. Key Highlights: 1. Receptive and/or in-person customer service for CEMIG customers 2. Clarification of inquiries and registration of requests 3. Focus on excellence, courtesy, and efficiency in customer service CEMIG CUSTOMER REPRESENTATIVE POSITION WILLINGNESS TO TRAVEL Position: Customer Representative – CEMIG Work Location: PEDRO LEOPOLDO/MG Employment Type: CLT Schedule: 5x2 shift – Shift: 7:30 AM to 5:18 PM Salary: BRL 1,870; after 3 months increases to BRL 2,294. Benefits: Transportation allowance, meal allowance of BRL 31.34 per working day, dental plan, life insurance, attendance bonus of BRL 200, GYMPASS, and university partnership agreements. Job Description: We are seeking professionals to work as Customer Relationship Representatives at CEMIG, providing direct customer support to the company’s clients. The role involves receptive and/or in-person customer service, emphasizing excellence, courtesy, and efficiency in clarifying inquiries, registering requests, conducting negotiations, and providing guidance regarding electric power services. Responsibilities: Provide customer service in person or via digital channels; Clarify inquiries regarding bills, consumption, disconnections and reconnections, duplicate bills, and other CEMIG services; Route requests to responsible departments when necessary; Meet quality targets, average handling time, and customer satisfaction goals. Requirements: Completed high school education; Strong verbal and written communication skills; Basic computer skills; Prior customer service experience is a plus. Employment Type: Full-time, Permanent CLT Compensation: BRL 1,518.00 – BRL 2,294.53 per month Benefits: * Dental care assistance * Meal allowance * Transportation allowance Work Location: On-site