Description
Job Summary:
Providing technical support to users and systems, with a focus on process automation and developing dashboards for data analysis and decision-making.
Key Highlights:
1. Remote and on-site technical support
2. Process automation development
3. BI dashboard and report creation
Technical education in IT, Computer Science, or related fields (completed or in progress); Minimum 1 year of experience in user technical support; Basic knowledge of hardware, networks, and Windows operating systems; Strong communication skills and ability to work in teams; Proactive attitude and interest in professional growth in this field
**Responsibilities and Duties:**
* Handling remote and on-site technical support tickets;
* Installing, configuring, and maintaining computers, printers, and software;
* Providing user support (Windows, Microsoft Office suite, email, and antivirus);
* Performing initial diagnostics of hardware, software, and network issues;
* Configuring and supporting POP/IMAP email and Microsoft 365;
* Logging, tracking, and documenting technical support tickets;
* Responsible for developing and maintaining **process automations**, aiming to optimize routines and improve operational efficiency;
* Developing, updating, and maintaining **dashboards and reports in Business Intelligence (BI) tools**, supporting data analysis and decision-making.