Job Summary: User technical support, system installation and maintenance, problem diagnosis, and development of process automation and BI dashboards. Key Highlights: 1. Remote and on-site technical support ticket handling 2. Development and maintenance of process automation 3. Creation of dashboards and reports in Business Intelligence tools Technical education in IT, Computer Science, or related fields (completed or in progress); minimum 1 year of experience in user technical support; basic knowledge of hardware, networks, and Windows operating systems; good communication and teamwork skills; proactive attitude and interest in professional growth in the field **Responsibilities:** * Remote and on-site technical support ticket handling; * Installation, configuration, and maintenance of computers, printers, and software; * User support (Windows, Office suite, e\-mail, and antivirus); * Preliminary diagnosis of hardware, software, and network issues; * Configuration and support for POP/IMAP e\-mail and Microsoft 365; * Logging, tracking, and documentation of support tickets; * Responsible for the development and maintenance of **process automation**, aiming to optimize routines and improve operational efficiency; * Development, updating, and maintenance of **dashboards and reports in Business Intelligence (BI) tools**, supporting data analysis and decision-making.