Job Summary: We are seeking a professional to support quality activities, ensuring standards, continuous improvement, and the best customer experience. Key Highlights: 1. Support operational quality activities 2. Ensure continuous process improvement and customer experience 3. Conduct service monitoring and sales audits We are looking for a person to support operational quality activities, ensuring compliance with defined standards, continuous process improvement, and the best customer experience. **Key Responsibilities** * Conduct service monitoring to evaluate quality and adherence to established standards * Perform sales audits to identify deviations and improvement opportunities * Manage cases on Reclame Aqui, ensuring appropriate responses aligned with company guidelines * Handle operational cases, supporting problem resolution and preventing recurrence * Conduct operational studies, as needed, to support decision-making * Prepare monitoring dossiers and indicator controls * Create, analyze, and submit management reports based on collected data and studies * Support and deliver operational training based on analysis and monitoring results. **Requirements** * Completed high school education * Knowledge of Customer Service and Customer Success * Basic Excel skills * Strong writing and reading comprehension skills * Time management, effective communication, and problem-solving skills * Data analysis capability * Teamwork and results-oriented mindset. **Preferred Qualifications** * Training in Customer Success and Reclame Aqui case handling. **Work Model:** Hybrid
João Silva
Indeed · HR
João Silva
Indeed · HR
