Junior Relationship Analyst

Description

We are a regulated sports betting and online gaming company that believes in the power of innovation, technology, and, above all, the people who make the difference. We are looking for a **Relationship Analyst**, to strengthen our team. If you seek a dynamic, collaborative, and opportunity-rich environment, this is your place! **What you will do:** * Monitor the customer journey, ensuring close, consultative support and a positive experience across all touchpoints; * Provide user support, assisting with inquiries related to registration, payments, bets, and game rules; * Log interactions and keep information updated on internal platforms; * Support retention, engagement, and customer loyalty initiatives, contributing to strengthening the relationship with the brand; * Collaborate with different departments to ensure clear, aligned, and efficient communication with customers; * Identify opportunities to improve the user experience, providing suggestions and insights for process enhancements. **What we expect from you:** * Prior experience in customer service or customer relationship management; * Excellent verbal and written communication skills; * Organizational skills, sense of priority, and ability to handle multiple tasks; * Proactive, collaborative profile with a problem-solving orientation; * Ability to thrive in dynamic environments with a strong focus on customer experience; **You’ll stand out if you have:** * Experience in the iGaming, Betting, or online entertainment sector; * Basic knowledge of customer support tools, CRM systems, or relationship management platforms; * Familiarity with performance indicator analysis and monitoring of customer service and experience metrics; * Analytical mindset and focus on continuous improvement of the user journey. **Benefits of joining our team:** \- Flexible meal allowance \- R$45.00 per business day on the Flash card, usable as you prefer: grocery stores, restaurants, or food delivery (no payroll deduction). \- Mobility allowance \- On the Flash card, offering greater flexibility in daily life. \- Health and dental insurance \- No co-payment and no monthly fee for Start employees (fully covered by us). \- No dress code \- Comfort and freedom to work. \- Flexible working hours \- 40-hour weekly schedule, with autonomy over your routine. \- Wellhub (Gympass) \- The first two plans are free; additional plans offer amazing discounts, providing more options to care for your health and well-being. \- Birthday Day Off \- Because your special day deserves celebration! \- Life insurance \- More peace of mind for you and your family. **Additional information:** * On-site work in Belo Horizonte/MG * 40-hour weekly schedule * CLT employment regime Here, your work is recognized and your growth is our priority.