The IT Support Technician will be responsible for providing first- and second-level technical support to users, ensuring the proper functioning of the company's IT infrastructure, including hardware, software, networks, and security systems. The professional must be proactive, focused on problem resolution and user satisfaction. 1\. Essential Technical Requirements * Hardware maintenance * Software installation and configuration * Networks and connectivity * User and system support 2\. Desired Technical Knowledge * Microsoft 365 * Power BI * Digital content development * Basic information security concepts Job type: Full-time CLT Experience: * Microsoft Windows Server (Mandatory) * Antivirus (Mandatory) * Cloud computing (Mandatory) * IT services (Mandatory)