**Job Description:** ---------------------- \- Provide support to employees through the company's internal platform and, as needed, via phone calls; \- Use internal tools and systems to consult information, log support interactions, and deliver prompt and accurate solutions; \- Clarify employee inquiries, ensuring courteous, efficient, and company-guideline-aligned service; \- Log and monitor requests, ensuring all are addressed within established timeframes; \- Contribute to continuous improvement of support processes by reporting recurring issues and suggesting enhancements. **Essential Requirements:** ------------------------------ * Completed or ongoing high school education. * Organized, proactive profile comfortable with routine and repetitive tasks and processes. * Interest in working in the personnel department and supporting internal employees. * Prior experience in administrative roles or customer service is considered an advantage. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Benefits:** --------------- Meal allowance Transportation allowance Salary advance Attendance bonus Pharmacy benefit program Dental plan **Work Location:** ---------------------- Joinville