We are Neodent, the leading Brazilian brand in dental implants nationwide, and for 29 years we have contributed to creating thousands of new smiles every day. We are part of the Straumann Group and, in Brazil, represent the brands Neodent, Straumann, ClearCorrect, and Yller. Our purpose is to create new smiles every day, guided by a cultural journey and a Protagonist & Learner mindset that transforms our employees into a high-performance team. In this opportunity, you will join Neodent’s Commercial Department. **What can you expect from your day with us?** * Perform administrative and financial activities for the department, such as financial reconciliations, payments, bank deposits, and cash management. * Comply with internal guidelines, policies, and procedures, ensuring adherence and meeting the needs of both internal and external customers. * Provide commercial and administrative support, recording information and documentation related to customer interactions. * Monitor and update departmental indicators and KPIs. * Organize and track service metrics, such as average handling time (AHT). * Deliver agile, efficient, and courteous service, following up on requests until resolution. * Monitor store-level indicators to ensure the quality of administrative services. * Support processes carried out by other members of the administrative team. * Contribute to the smooth operation of the branch, ensuring continuity and organization of operational processes and routines. * Ensure compliance with internal processes and policies. * Conduct analyses and report relevant information to leadership and headquarters. * Guarantee the availability of materials and supplies required for operations, tracking requests and purchases. * Represent the branch before local authorities and other company departments, when necessary. * Participate in continuous improvement initiatives for operational services and customer service, aligned with company guidelines. **What you need to have or know** * Completed bachelor’s degree in Business Administration, Marketing, or related fields. * Intermediate proficiency in Microsoft Office (especially Excel). * SAP experience is a plus. * Availability to work onsite in the Santo Agostinho neighborhood, Belo Horizonte. Neodent believes in diversity; therefore, our job openings are open to all individuals, regardless of gender, race, sexual orientation, religion, nationality, age, or disability. Join us in making the world smile! Learn more about Neodent: Website: https://neodent.com.br/ Instagram: https://www.instagram.com/neodent_brasil/ LinkedIn: https://www.linkedin.com/company/neodent/ Glassdoor: https://www.glassdoor.com.br/Vis%C3%A3o-geral/Trabalhar-na-Neodent-EI_IE2003546.13,20.htm