**Job Description:** Provide telephone support for scheduling surgical procedures. Schedule surgical procedures according to requests from physicians and/or secretaries, verifying the availability of operating rooms, equipment, and other items required for safe and appropriate surgical execution. Receive clients in a humane manner, taking responsibility for providing information, general guidance, and telephone support, as well as for completing, releasing, and scheduling surgeries via the MV system. Monitor surgical scheduling requests submitted through the Meu Materdei platform, responding based on the availability of operating rooms, equipment, etc., necessary for safe and appropriate procedure execution. Notify the anesthesia on-call team regarding urgent surgery appointments. Assign medical equipment to scheduled surgeries, update the surgical board status (“Surgical Map”), provide physicians’ telephone contacts, and resolve various pending issues to support departmental service delivery; Contact the Operating Room Coordination team for assistance with specific scheduling demands. Support the implementation of improvements aligned with departmental needs, meeting the expectations of the Mater Dei Health Network concerning productivity indicators, cost reduction, and performance optimization, in order to comply with client-supplier chain requirements; Ensure personal, team, third-party, and others’ physical safety by adopting and promoting risk prevention and overall health quality improvement practices; Record and/or forward relevant client and visitor requests to the responsible department when required, aiming to resolve or clarify raised issues and deliver humane service; Collaborate with other departments and participate in meetings to develop strategic planning and other processes in accordance with organizational guidelines; Be accountable for the quality, reliability, and performance of resources, services, and information generated through assigned tasks, maintaining confidentiality regarding matters related to Mater Dei Health Network activities; Maintain institutional assets, requesting maintenance, repair, and/or replacement whenever necessary; Support the immediate manager/leader on matters inherent to the department, reporting and discussing problems and irregularities to assist in defining procedures and actions to be taken; Perform other related duties at the discretion of the immediate manager/leader. **Requirements:** Completed High School Education **Benefits:** * Medical Assistance * Study Grant * Vacation Camp * Pharmacy Benefit Plan * Optum – Psychological Support Platform and Services * Profit and Results Sharing (PLR) * Dental Plan (Bradesco) * SESC Benefit Plan * Meal/Voucher Allowance * Transportation Voucher * Wellhub – Gympass App providing access to gyms across Brazil and worldwide.
João Silva
Indeed · HR
João Silva
Indeed · HR
