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Job Summary: The professional will be responsible for conducting condominium installation assemblies, mapping and improving processes, ensuring customer satisfaction and the success of post-assembly stages. Key Highlights: 1. Conducting Condominium Installation Assemblies 2. Mapping and driving process improvements 3. Interfacing with multiple departments and preparing strategic reports Speaking about **MRV\&CO** (MRV, Urba, Luggo, Sensia, and Resia) means much more than the titles we have earned throughout our **45-year** history. Being one of Latin America’s largest construction companies fills us with great pride. But that’s not all! We want more—and to go beyond! We are an innovative and tireless company in our pursuit of housing solutions. We challenge ourselves and believe in our strength. And it’s important to emphasize: MRV\&CO’s strength lies in our people—a **People with a capital P**, engaged, proactive, transformative. In short: a **Green Blood team!** We believe in transparent relationships, in valuing achievements, and we never compromise on the values that brought us here. We are certain that, day after day, we build the future we desire—and this future is reflected in our purpose: **building dreams that transform the world.** Join us as **\#GreenBlood!** **Responsibilities and Duties** **Your typical day will include:** * Conducting Condominium Installation Assemblies: planning, organizing, scheduling, setting up logistics, communicating with residents, and holding assemblies in accordance with the condominium bylaws; * Mapping and driving improvements in Condominium Implementation processes, aiming for customer satisfaction (governance of NPS and Reclame Aqui indicators for this stage of the MRV customer journey); * Ensuring successful completion of post-Installation Assembly stages, including registration of the assembly minutes and issuance of the CNPJ (Brazilian corporate tax ID) with the Federal Revenue Service; * Monitoring CNPJ issuance indicators to ensure issuance occurs before key handover, and defining actions for continuous improvement focused on the company’s expected outcomes. * Preparing strategic reports and analyses. Interfacing with departments such as Engineering, Legal, Customer Relations, Marketing, and others. **Requirements and Qualifications** **What we expect from you:** * Completed undergraduate degree (Administration, Process Management, or related fields); * Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint); * Customer-centric mindset; * Practical, hands-on profile, capable of adapting to changing realities within a dynamic environment; * Organized and proactive; * Critical and analytical thinking; * Experience in information analysis and training delivery; * Familiarity with Agile methodology, Continuous Improvement, Design Thinking, and PDCA; * Experience mapping processes using MIRO; * Strong communication and interpersonal skills. **What will be your main challenges?** * Demonstrating a high level of organization. * Studying and proactively proposing solutions for areas lacking structured processes—or where existing processes present improvement opportunities. * Working cross-functionally, managing potential resistance. * Quickly developing or demonstrating systemic vision to deliver high-value outcomes. **Desired Competencies:** * Knowledge and use of tools such as Miro, Bizagi, and Power BI * Intermediate-level Microsoft Office suite (except Excel, which must be advanced) * Prior experience or knowledge in developing management models—analyzing and defining processes as means to achieve results (ends), delivering training, and establishing governance rituals—is a plus. **Additional Information** **What you’ll get:** * Market-competitive salary; * **Meals:** Flexible Meal Benefit (VR); * **Health and Well-being:** Health insurance and dental plan; * **Mobility:** Transportation allowance; * **Fitness Incentive:** TotalPass; * **Partner Discounts:** Allya; * **Work Modality:** 100% in-person; * **Benefits:** As stipulated by the collective labor agreement; * **SER Green Blood Benefits:** Beyond our “Green Blood” identity, we offer a dedicated benefits package exclusively for our team; * And much more! Learn about some SER Green Blood Benefits initiatives: https://vagas\-mrveco.gupy.io/ **Interested? Apply now and join our team!** More than houses, we aim to build solutions. We already exceed 30,000 direct and indirect employees, united in pursuing a better future for everyone. We believe diversity and inclusion are essential components for societal growth—and critical factors for our business sustainability. We strive to foster a safe, diverse, and inclusive environment where everyone has equal opportunities to grow and advance. To achieve this, our actions focus on ensuring: * Gender equity * Racial equity * Inclusion of people with disabilities * Diversity of gender identities and sexual orientations **Transforming society is a great challenge. But together, it’s possible. Join a group that looks toward the future—yet believes the transformations we envision for tomorrow must begin today.**
