Description
Job Summary:
A professional responsible for managing the entire customer service lifecycle, from initial contact and service order (SO) creation to scheduling, monitoring, billing, and closure.
Key Highlights:
1. Initiate initial contact and register customer requests
2. Manage technical scheduling and monitor status
3. Control billing and collect customer feedback
**Responsibilities:**
* Initiate initial contact with the customer and register the request.
* Accurately create service orders (SOs), following internal procedures.
* Procure necessary materials and tools required for service execution.
* Schedule technical appointments, aligning customer and technician availability.
* Monitor scheduling status, track deadlines, and update all involved parties.
* Control service billing, ensuring all information is accurate.
* Collect customer feedback, including NPS evaluation.
* Close service orders, ensuring all processes are fully completed.
Employment Type: Full-time CLT
Compensation: R$4.000,00 - R$5.000,00 per month
Benefits:
* Medical insurance
* Dental insurance
* Profit-sharing program
* Life insurance
* Food allowance
* Meal voucher
* Transportation allowance