Faster chat, better deals — Get the App

Technical Consultant

R$4,000-5,000/month
Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

Job Summary: A professional responsible for managing the entire customer service lifecycle, from initial contact and service order (SO) creation to scheduling, monitoring, billing, and closure. Key Highlights: 1. Initiate initial contact and register customer requests 2. Manage technical scheduling and monitor status 3. Control billing and collect customer feedback **Responsibilities:** * Initiate initial contact with the customer and register the request. * Accurately create service orders (SOs), following internal procedures. * Procure necessary materials and tools required for service execution. * Schedule technical appointments, aligning customer and technician availability. * Monitor scheduling status, track deadlines, and update all involved parties. * Control service billing, ensuring all information is accurate. * Collect customer feedback, including NPS evaluation. * Close service orders, ensuring all processes are fully completed. Employment Type: Full-time CLT Compensation: R$4.000,00 - R$5.000,00 per month Benefits: * Medical insurance * Dental insurance * Profit-sharing program * Life insurance * Food allowance * Meal voucher * Transportation allowance

Some content was automatically translated

Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

Similar jobs

Technical Consultant job by Indeed in 2026 | ok.com