Support and Implementation Assistant - Revenue Collection

Description

Job Summary: A professional to implement and support systems, conduct training, and contribute to the transformation of public administration, with a focus on Revenue Collection. Key Highlights: 1. Conduct training and system implementations for public administration. 2. Provide technical and functional support with a focus on customer experience. 3. Contribute to the advancement of public administration with purpose. **We transform public administration through technology, people, and purpose.** The **CMM Sistemas** is one of the leading software resellers for public administration in Minas Gerais. For over 15 years, we have driven institutional development for **municipalities, city councils, secretariats, and other public agencies** through technological solutions that combine innovation, expertise, and commitment to the public sector. Composed of **public administration specialists**, our team combines practical experience, technical insight, and multidisciplinary expertise to deliver tangible results in areas such as **government planning, public finance, administration, internal control, education, etc.** Our differentiator lies in the combination of a **structured methodology, technical proficiency, and human sensitivity** — an approach that ensures not only system implementation but also genuine transformation of public administration. Recognized across numerous municipalities in Minas Gerais, CMM stands for **integrity, institutional responsibility, and results orientation**, maintaining strong partnerships with clients and suppliers while fostering a collaborative environment with real growth opportunities. If you seek **purpose in your work**, wish to **advance professionally**, and want to contribute to the **progress of public administration**, this may be the place for you. ? **Main Responsibilities** * Conduct in-person and remote training, focusing on the company's systems; * Independently manage implementations for clients in the Revenue Collection area; * Provide technical and functional support, resolving moderately complex requests; * Collaborate with other departments to ensure an excellent customer experience; * Be available for frequent travel, as required by project demands. **Desired Knowledge** * Familiarity with business rules applicable to public administration, especially in Revenue Collection; * Basic knowledge of IPTU, ISS, ITBI, fees, and contributions, as well as concepts related to assessment, revenue collection, and active debt recovery; Understanding of the fiscal calendar and phases of the tax cycle (assessment, revenue collection, fund transfer*, financial reporting); * Familiarity with routine tasks in the revenue collection department, including real estate and economic registration (CNAE, permits, properties, taxpayers), issuance of installment payment slips, payment vouchers, and installment plans; * Basic understanding of integration with accounting and treasury systems (revenue collection vs. fund transfer); * Ability to analyze reports (CSV, PDF, spreadsheets), with basic database knowledge and Excel manipulation skills; * Attention to integrations with legacy systems and data consistency. **Advantages** * Familiarity with LGPD as applied to public administration; * Basic knowledge of Service Layer, tokens, and Cloud environments; * Familiarity with tax data migration and interpretation of conversion tickets. **Education** * Currently pursuing a bachelor’s degree (preferably in final stages) in Administration, Accounting Sciences, Economics, Public Administration, Information Technology, or related fields.