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Job Summary: We are looking for a proactive and engaged professional to join the Relationship team, responsible for low-complexity operational processes related to insured and non-insured benefits. Key Highlights: 1. Opportunity for continuous professional growth and development 2. Focus on humanized service and continuous improvement of processes 3. Recognition of proactivity and engagement with projects **Will You Be There**? Our motto is: plan, present solutions, evolve, and grow. We seek professionals who get involved, act proactively, and take interest in every detail of our projects—and above all, who want to grow and give their best every day. Our growth is constant, and we know we’ll go far because we believe in everything that drives progress. And you? Do you want to go further with us? Learn about our clients, explore our content, and find out if you’re the right person to join \#WeAreMDS. We are seeking a professional to join the Relationship team, responsible for executing low-complexity operational processes for insured and/or non-insured benefits. **Responsibilities and Duties** * Perform all operational activities related to insured and/or non-insured benefits (enrollments, removals, modifications, upgrades, and/or extension plans) using operators’ and/or insurers’ portals and/or systems to ensure correct processing. * Process the billing kit cancellation using operators’ and/or insurers’ portals and/or systems to deliver organized and secure billing information to the client. * Verify invoices by reviewing all data and/or information contained in the Billing Kit files to ensure all performed transactions have been correctly processed. * Review all received documents by identifying contradictory data and/or information, gaps, errors, incorrect numbers and documents, and outdated information to safeguard against issues that could harm the business and/or client. * Maintain records of all performed transactions by entering required data and/or information to ensure effective tracking of executed actions. * Provide humanized service through attentive treatment grounded in dialogue and understanding of client needs, to clarify doubts and/or provide necessary information regarding the billing and/or cost-allocation process. * Assess dependents reaching adulthood (Monthly Report in billing and Insurers’ Registration Status), analyzing reports issued by operators and/or insurers to process removals due to age eligibility limits (adulthood). * Identify improvement opportunities by mapping processes during execution, applying procedures and workflows, to suggest actions enabling continuous improvement in operational performance. * Perform other related and inherent professional duties as required by departmental needs and/or demands, whenever necessary—through training, professional qualification, and guidance from the immediate supervisor—to ensure continuous professional development. **Requirements and Qualifications** * Completed Bachelor’s degree in Business Administration, Human Resource Management, or related fields * Basic Excel knowledge * Experience in the insurance sector involving operational processes for health, dental, and life insurance products * Customer focus, professionalism, collaboration, innovation, organization, analytical ability, and resilience **Additional Information** * Health and Dental Insurance * Life Insurance * Meal and/or Food Allowance * Transportation Allowance * Profit Sharing Program (PLR) * Wellz * Wellhub * Day Off * Apoio Pass for you and your dependents * Discounts on personal insurance contracts, including auto, life, home, travel, and others. **Join the MDS Team!** MDS is one of the leading insurance brokerage firms in Brazil, specializing in insurance, reinsurance, benefits management, and risk consulting. We are part of the MDS Group: a market-leading company in Portugal and one of the largest in Brazil, with operations also in Angola, Mozambique, and Spain. Globally, we operate through Brokerslink—a company founded by the MDS Group and managing an international network of brokers across 130 countries, employing 25\.000 insurance professionals. In Brazil, our portfolio of issued premiums totals R$9 billion. We have over 800 employees distributed across thirteen offices in seven states: São Paulo, Rio de Janeiro, Paraná, Minas Gerais, Santa Catarina, Bahia, and Rio Grande do Sul. We also operate in reinsurance in Brazil, Portugal, and Africa under the brand MDS Reinsurance Solutions—a reference firm in risk analysis, loss control, business continuity planning, and Enterprise Risk Management. OUR AMBITION IS TO PROTECT YOUR WORLD! AND YOURS? Review our privacy policy at: Privacy Notice for Candidates
