Claims Coordinator

Description

Job Summary: We are seeking a Claims Coordinator for a vehicle protection association, focused on elevating the area's maturity level, bringing predictability and analytical intelligence. Key Highlights: 1. Direct impact on results, margin, and financial sustainability. 2. Challenge of elevating the area's maturity level. 3. Working in a dynamic environment with autonomy and owner mentality. We are recruiting a Claims Coordinator to assume a central role within a vehicle protection association undergoing structural strengthening. This is a position with direct impact on results, margin, and financial sustainability. The challenge lies in elevating the area's maturity level, introducing predictability, analytical intelligence, and greater integration with finance—without compromising decision-making agility. ### **Main Responsibilities** * Coordinate the team to ensure SLA compliance. * Lead structured weekly meetings with indicator analysis. * Monitor average repair ticket value and parts procurement costs. * Track vehicle delivery timelines and daily rental costs. * Supervise technical claims analysis (documentation, coverage, causal relationship). * Ensure system updates and traceability. * Identify trends and seasonality in advance. * Proactively inform finance about future impacts. * Develop cost-mitigation strategies jointly with the team. * Make agile decisions in response to operational deviations. ### **Technical Requirements** * Education: Completed undergraduate degree (preferably in related fields such as Administration, Management, Finance, or similar). * Experience with seasonal forecasting and cost reduction. * Experience in claims handling (insurance company, brokerage, or vehicle protection association). * Experience managing teams. * Analytical capability. * Ability to read and act upon key performance indicators. * Basic understanding of financial flow. * Proficiency in spreadsheets (intermediate to advanced level). * Ability to extract and interpret operational data. ### **Behavioral Profile** * Analytical and data-driven. * Strong problem-solving ability. * Agility in decision-making. * Ability to balance analytical depth and speed of action. * Firm stance in holding others accountable for results. * Organization and discipline. * Autonomy with owner mentality. * Ability to perform under pressure in a dynamic environment. ### **Benefits** * Meal allowance * Transportation allowance * Gympass * Birthday day off Minimum Education Level: Bachelor's Degree