We believe in the dream of building the **best 24/7 Assistance Service**, and we value collaboration and creative, transparent problem-solving—ensuring these principles are reflected in our products, services, and new partnerships. **Here, we care personally.** This is the purpose that defines the essence of everything we do and value—both inside and outside our offices. We are seeking a talented individual to join our **Planning** team—the department responsible for the **strategy behind Fácil Assist’s operations**. **Responsibilities and duties** **Your day-to-day will include:** * Cost control and KPI monitoring; * Management of internal campaigns and reward programs; * Updating forecasts (forecasting) in response to business changes; * Demand and trend analysis to support decision-making; * Staffing and capacity planning; * Process and workflow optimization; * Continuous monitoring and adjustment of planning activities. **Requirements and qualifications** **Basic requirements include:** * Bachelor’s degree completed or in progress in Data, Technology, or related fields; * Advanced proficiency in Excel and PowerPoint (will be assessed); Power BI is a plus; * Strong database structuring skills; * Experience in Operational Planning; * Experience in 24/7 assistance or insurance (a differentiator); * Experience working in contact centers; * Familiarity with WFM systems; * Analytical profile, with focus on data interpretation and analysis; * Helping foster an inclusive and diverse environment; * Respecting differences; * Collaborative work style; * Analytical ability; * Organization; * Sense of urgency and ability to discern priorities; * Strong interpersonal skills; * Owner mindset; * Acting as a facilitator of simple, efficient solutions aligned with business needs. **Additional information** At Fácil Assist, we promote health and quality of life through medical and dental assistance, Wellhub, and other benefits including flexible dress code, meal allowance or food allowance, transportation allowance, profit-sharing (PLR), birthday day off, childcare or babysitting support, life insurance, and for your professional growth, we offer an internal career opportunities program. Fácil Assist is a company specialized in providing 24/7 Assistance Services, offering customized solutions to ensure comfort and peace of mind for our customers during emergencies—or for convenience and practicality—24 hours a day, 7 days a week, 365 days a year. Our services assist individuals and businesses across diverse situations and needs, leveraging cutting-edge technology and customized processes built upon best practices in management, service intermediation, and specialized service brokerage. To achieve this, we rely on an extensive network of qualified service providers, enabling us to efficiently meet our customers’ needs around the clock across the entire national territory—including all Mercosur countries. Our network comprises over 30,000 service providers, including towing and recovery services, mechanical roadside assistance, taxis, locksmiths, ambulances, electricians, plumbers, car rentals, vehicle inspections, and other specialized services. We believe in the dream of building the **best 24/7 Assistance Service**, and we value collaboration and creative, transparent problem-solving—ensuring these principles are reflected in our products, services, and new partnerships. **Here, we care personally!** This is our purpose—the essence of everything we do and value, both inside and outside our offices. #### **Our values are:** Relationships built on **TRUST** We make things **HAPPEN** We move **TOGETHER** Ambition to **GO BEYOND** We simplify the **SOLUTION** **This is how we work!** **Do you identify with this? Join our team.**