**Job Responsibilities** * Provide customer service to end users and corporate clients via telephone, email, chat, and social media. * Use **CRM** tools to record and track interactions. * Monitor and respond to interactions on digital channels and social media. * Support the timely and empathetic resolution of requests, inquiries, and complaints. * Ensure quality and courtesy in all customer interactions. * Collaborate with internal departments to integrate solutions. **Mandatory Requirements** * Prior experience in customer service. * Knowledge of CRM systems. * Prior experience in multichannel customer service (voice, email, chat, and social media). * Experience in corporate (B2B) customer service. * Availability for on-site work in Barueri/SP. To apply, please send your resume to recrutamento@onlinesac.com.br with the subject line "Customer Service Analyst." Employment Type: Full-time CLT Salary: R$1,781.00 – R$1,781.14 per month Benefits: * Health insurance * Dental insurance * Profit-sharing program * Life insurance * Meal allowance * Transportation allowance Experience: * Customer Service (Mandatory)