Student Services Assistant - Student Relations Center

Description

You are a communicative person who enjoys interacting with others and believes that excellent service makes all the difference in the student experience—then this opportunity may be right for you. We are seeking a Student Services Assistant to join our **Student Relations Center**, a strategic hub providing support, guidance, and welcoming assistance to both current students and prospective candidates throughout their academic journey. **What will you do daily?** * Provide student and candidate support across multiple channels, always focusing on solutions, clarity, and empathy; * Handle initial contact with prospective students interested in the institution’s programs; * Identify the profiles of individuals interested in studying with us, understand their preferences, and support their decision-making process by appropriately guiding them through enrollment; * Advise on enrollment and re-enrollment procedures; * Support students and candidates applying for government programs such as FIES and PROUNI; * Assist with private financing options like PRA VALER, clarifying rules and steps; lead and accompany in-person campus tours, introducing the college, its facilities, distinguishing features, and academic programs to prospective students and their families; * Clarify academic, administrative, and financial questions; * Adopt a persuasive and consultative approach, helping candidates or students make confident decisions; * Ensure a positive, agile, and effective experience in every interaction. **What are we looking for in you?** * Completed high school education; * Proficiency in computer use and comfort operating digital systems and tools; * Ability to accurately record interactions and information in internal systems; * Basic customer service skills; * Availability to work Monday through Friday, from 12:30 PM to 10:30 PM; * Genuine interest in service delivery and interpersonal relationships. **Preferred Qualifications:** * Prior experience in public-facing roles or commercial areas; * Undergraduate degree (in progress or completed). **Salary and Benefits:** * Market-competitive salary; * Salary advance; * Quarterly bonus; * Transportation allowance; * Meal voucher; * On-site cafeteria; * Breakfast and afternoon coffee; * UP+ Benefits—including free telemedicine and psychological support; * Birthday Day Off; * SESC partnership; * Pharmacy discount program; * FAMINAS Development Program; * Free parking; Free access to our clinics (Dentistry, Nutrition, Psychology) and Legal Practice Center. * **We value diversity and equality for all people, without distinction based on gender, religion, sexual orientation, disabilities, race, ethnicity, or other factors. Everyone is welcome in our selection process!** **\#WeAreEducation \#WeAreInnovation \#WeAreTheFuture \#GoFAMINAS**