Be part of the customer service team at the largest integrated healthcare network in Brazil. Here you will find an agile environment that values innovation and leadership. On this team, you have the opportunity to manage patient care services in Hospitals, Laboratories, and the Customer Service Center of the largest integrated healthcare network in Brazil. We care completely, which is why we are present at every touchpoint in the lives of millions of patients—and this is how we achieve the best results, by welcoming everyone just as they are. **Diversity matters to us!** We recognize that diversity enhances innovation in the workplace, but above all, we are certain that we are part of the transformation. We promote dignity and respect for all people, so they feel safe being who they truly are. Our opportunities are open to all individuals who believe in transforming the future of healthcare. We encourage applications from everyone who recognizes the importance of building a workplace free from prejudice, harassment, and discrimination—be part of the change and \#JoinDasa. Together, we always deliver our best. Be the person who transforms the future of healthcare, **\#JoinDasa \#DasaLovers \#BeDasa** **Important:** we do not charge any fees during our selection processes **Responsibilities and duties** * Coordinate teams, analyzing issues, clarifying doubts, and proposing optimal managerial solutions; * Ensure excellence in service delivery, aiming for customer satisfaction and high-quality service; * Ability to propose, implement, and ensure process improvement initiatives within the unit; * Analytical, proactive, and solution-oriented approach to meet brand needs, solve problems, and achieve goals. . **Requirements and qualifications** * Bachelor's degree in Nursing. * Experience in leading healthcare teams. * Leadership experience required; * Advantageous to have experience as a leader/supervisor/coordinator in diagnostic units; * Knowledge of diagnostic imaging services is desirable; * Proficiency in Office Suite and computerized systems. **Additional information** Position: 100% on-site By caring for our people, we become the healthcare system people want and the world needs. Check out our benefits: * Food support: Meal Allowance or on-site cafeteria (depending on location); * Health care: Health insurance and life insurance; * Development support: Dasa University, Career Development Cycle, Technology/PMAX Academies, and the "Grow within Dasa" Program; * Others: Transportation allowance and performance-based bonus (PPR). Exclusive Dasa benefits – Health Program based on 5 pillars: * Spiritual: yoga; * Physical: TotalPass, primary care clinic, discounts on exams and vaccines; * Intellectual: Dasa University; * Relational: UAU Benefits Club and SESC benefits; * Emotional: Telepsychology. * Benefits may vary according to the job location and brand. Important: You are applying to our talent pool for positions across Brazil, in regions where Dasa operates (Northeast, Central-West, Southeast, and South of Brazil). Therefore, please note that as soon as a suitable vacancy arises, we will contact you. In the meantime, keep your information updated and complete all online assessment steps so we can get to know you better. **Be part of the future of healthcare** Our passion for caring for people and delivering the best experience to our customers is what drives us. Have you ever thought about joining the largest laboratory network in Latin America and contributing to transforming the future of healthcare? Here, we constantly seek innovative solutions for disease detection and prevention, focusing on empathy, quality excellence, and care. We are a reference in technology and innovation, offering a comprehensive portfolio of tests and services that enables us to care for over 20 million patients annually. Join our mission and experience daily what it means to transform healthcare with excellence, empathy, and commitment. **Being Dasa means being yourself** We believe diversity drives innovation and, above all, is essential to creating a fairer, more inclusive, and transformative environment. We value respect, creating a space where everyone feels safe to be their authentic selves. Therefore, our opportunities are open to those who align with our purpose of transforming the future of healthcare. To explore more opportunities, visit: dasa.com.br/career **\#BeDasa** **Important:** we do not charge any fees during our selection processes.