Job Description: * Bachelor's degree completed or in progress; * Intermediate computer skills; * Prior experience in the field is a plus; * Must reside in Belo Horizonte (easy access to Savassi); * Monitor team performance results daily; * Analyze and track productivity, quality, and absenteeism metrics; * Attend meetings with coordination; * Conduct team meetings; * Provide customer service / operational support; * Verify system access availability for operators, as well as peripherals at the service positions; * Implement feedback from monitoring activities and reported results. * Develop action plans based on underperforming metrics, ensure compliance with internal policies, and deliver monthly performance reports analyzing performance dashboards. 251207020219759803