**Responsibilities:** \- Conduct debt collection from portfolio debtors via telephone; \- Analyze the profile of portfolio debtors to define the best collection strategy; \- Update registration data and record service incidents in the INTERCOB system; \- Assist in negotiating debt settlement or installment plans with debtors, adhering to the portfolio’s collection negotiation procedures; \- Assist in researching specific websites, addresses, and phone numbers of debtors lacking registration data to enable collection. **Requirements:** \- Completed high school education; \- Strong negotiation and communication skills. **Working hours: Monday to Friday, from 9:00 a.m. to 5:12 p.m.** **Work model: On-site** Job type: Full-time, CLT permanent employment Salary: R$1,388.00 – R$1,500.00 per month Benefits: * Medical assistance * Dental assistance * Childcare allowance * Education allowance * Life insurance * Food allowance * Meal voucher * Transportation allowance