Description
Job Summary:
Handle incoming calls, activate contracts, conduct negotiations, assess litigation eligibility, forward proposals, and monitor communications.
Key Highlights:
1. Customer service and negotiation
2. Proposal management and communication follow-up
3. Proper use of systems and tools
EXPERIENCE IN COLLECTIONS WILL BE A DIFFERENTIATOR
Bonus up to BRL 4,000.
Handle incoming calls;
Activate all contracts made available for manual dialing;
Make calls to conduct negotiations;
Assess whether a contract is eligible for litigation;
Forward settlement or full-payment proposals aligned with the customer's profile and the bank's requirements; Monitor and respond to WhatsApp and email communications related to negotiations;
Use work tools / systems appropriately;
Support specialized negotiators as needed;
Update the client's and company's systems.
Job Type: Full-time, Permanent CLT
Compensation: BRL 1.739,21 per month
Benefits:
* Medical assistance
* Dental assistance
* Fuel allowance
* Commercial agreements and discounts
* Meal allowance
* Transportation allowance
Experience:
* Vehicle financing collection? (Mandatory)
Work Location: On-site