Tato Assist is a 24-hour assistance and vehicle tracking company. It was founded with the purpose of delivering excellent service to its customers, prioritizing empathetic and solution-oriented support, while assisting them at any time during incidents/claims, vehicle breakdowns, towing requests, or other vehicle-related difficulties. If you identify with a customer- and results-focused culture, check out this opportunity! **Responsibilities and duties** We are seeking a BackOffice Assistant. Your main responsibilities will include: * Analyzing reimbursement requests; * Performing administrative routines; * Creating and managing various spreadsheets; * Supporting supervision and management in monitoring goals and KPIs; * Tracking operational metrics. **Requirements and qualifications** * Completed high school education; * Administrative experience involving handling invoices, financial values, etc.; * Proficiency in computer applications; * Experience in telephone customer service; * Easy access to the Estoril neighborhood/Belo Horizonte. **Additional benefits** * Freedom to eat wherever you prefer using our Caju card, valued at R$ 40.00 per working day; * Transportation allowance or fuel voucher; * Unimed health insurance plan; * Your health is one of our top priorities—your GymPass membership is fully covered by us; * Training programs through Performance Academy; * Development incentives via university partnerships, offering scholarships of up to 50% for undergraduate and graduate courses; * Partnerships with language schools, providing special conditions for online or in-person study; * We also care about your pet—you’ll receive exclusive discounts on assistance plans from our partner Au Happy; * Gamification program: each goal achieved earns you coins redeemable for rewards at the Up Store; * Birthday day off; * SESC card for you and your dependents, granting access to numerous nationwide benefits—including high-quality activities and services at low cost; * Career development plan. * Strategic planning; * Daily routine management; * Total quality management; * System development and automation; * Legal advisory services and civil litigation process management; * Budgetary management; * Economic and financial planning and advisory; * Outsourcing (service provision); * Software licensing; * Training, capacity building, and personnel development; * Project and KPI management; * Business process management (BPM); * Marketing planning and execution within organizations; * Personnel recruitment and selection; * Branding and brand management;