Commercial Assistant

Description

Job Summary: We are seeking a proactive and organized professional to work in the commercial area, focused on appointment scheduling and patient management, with agile and efficient service. Key Highlights: 1. Focus on results and excellence in customer service 2. Patient management and scheduling of appointments/tests 3. Monitoring the patient portfolio to drive conversion and retention We seek a proactive, communicative, and organized professional, focused on results and excellence in customer service, to work in the commercial area with emphasis on appointment scheduling and patient management. **Main Responsibilities:** * Provide customer service via email, phone, WhatsApp, and chat, identifying their needs and offering agile and efficient service; * Schedule medical, dental, and diagnostic appointments/tests; * Manage and update information in the internal system (CRM), ensuring organization and tracking of patient relationships; * Monitor and optimize the scheduled patient portfolio to drive conversion and retention; * Develop and monitor scheduling and commercial performance spreadsheets; * Answer and route incoming phone calls; * Support other activities related to the commercial department. **Requirements:** * Strong verbal and written communication skills; * Organizational skills and attention to detail; * Proficiency with systems and digital tools; * Commercial mindset, focused on goals and results. **Preferred Qualifications:** * Prior experience in customer service, appointment scheduling, or the healthcare sector. **Immediate availability required.** Job Type: Full-time, Permanent CLT Compensation: R$1.600,00 - R$3.000,00 per month Benefits: * Medical insurance * Dental insurance * Meal allowance * Transportation allowance Selection Questions: * Do you have experience in the healthcare sector? * Which neighborhood and region do you live in? * Why should you be selected for this position? Experience: * Commercial area experience (Mandatory) Work Location: On-site