Collection Supervisor

Description

Job Summary: The Collection Supervisor oversees and guides the team, ensuring implementation of strategies and targets, achievement of goals, and quality customer relationship management. Key Highlights: 1. Real opportunities for professional development and growth. 2. Lead the team, ensuring collection strategies and targets. 3. Support the team's technical and behavioral development. **LLZ** is the largest guarantor in the market and is undergoing strong **growth and expansion**. We are scaling our operations, investing in people, processes, and technology, and building an increasingly capable team to sustain our results. Here, you’ll find real opportunities for professional development and growth. **Main Responsibilities** The Collection Supervisor is responsible for overseeing and guiding the collection team, ensuring execution of strategies defined by coordination/management, achievement of established targets, and quality customer relationship management. Works closely with operations, supporting collectors in developing their skills while ensuring compliance with company policies and applicable legislation. Supervise the collection team on a daily basis, monitoring individual and collective targets. Ensure implementation of collection procedures and strategies defined by leadership. Monitor operational indicators (e.g., payment commitments, effective contacts, completed negotiations). Provide frequent feedback and support the team’s technical and behavioral development. Assist in complex customer negotiations. Prepare basic team performance reports, communicating results and challenges to coordination/management. Promote best practices in customer service and negotiation, ensuring optimal customer experience. Contribute to team motivation and engagement, ensuring discipline and focus on results. **Technical Requirements** Completed high school education (a bachelor’s degree in progress in Administration, Economics, Accounting, or related fields is desirable). Prior experience as a team leader in collections or similar roles. Knowledge of negotiation and credit recovery techniques. Experience with tracking and reporting tools (Excel, ERP, CRM). Leadership, communication, organizational, and decision-making skills. **Behavioral Profile** **We seek individuals who:** ✔️ Proactively solve problems; ✔️ Deliver agreed-upon outcomes clearly and honestly; ✔️ Are courteous, attentive, and respectful toward everyone; ✔️ Think before acting; ✔️ Continuously improve and simplify work. **We Offer:** **CLT Employment Contract** – security and stability. **Profit Sharing (PLR)** – up to one additional salary per year. ️ **Meal/Voucher Card (Flash)** – R$ 32.00 per working day. **Unimed Health Plan (Unipart copayment plan)** – care for you and your family. **MetLife Dental Plan** – always a healthy smile. ️ **Gympass** – access to gyms and wellness services. **Day Off** – a special day off just for you. **SESC Partnership** – exclusive discounts and benefits. **University Partnerships** – to support your development. **Extended Maternity and Paternity Leave** – more time to enjoy this unique moment. **Childcare Assistance** – extra support for mothers caring for young children. **44-hour Weekly Work Schedule** – compliant with CLT regulations. Minimum Education Level: Bachelor’s Degree