Senior Customer Success Analyst

Description

Do you enjoy challenges, think strategically, and like getting things done efficiently? Then this opportunity might be for you! We are looking for a Senior Customer Success Analyst with strong business acumen and a "farmer" mindset focused on results. This professional will be responsible not only for ensuring customer retention and success but also for actively expanding the portfolio through conducting strategic client meetings (EBRs) and systematically generating qualified opportunities (CSQLs) for the sales team to close. The goal is to find someone who can balance portfolio protection with the ability to generate new revenue. If this describes you, apply now and grow with us! Requirements **B2B Customer Success Experience:** Minimum of 2 years of experience as a CSM, preferably in Mid-Touch or High-Touch models. Business Acumen: Proven ability to discuss strategy, ROI, and business metrics with decision-makers (C-level clients or business owners). "Growth" Mindset: Practical and proven experience in generating qualified leads (CSQLs), upsell, and cross-sell within the existing customer portfolio. Must deeply understand what constitutes a high-value CSQL that significantly enhances customer outcomes and company results. Customer Success Methodology: Mastery of customer journey concepts, onboarding, risk management, and health score (experience with Sensedata is a plus). Data Analysis: Ability to analyze customer data to prepare value-driven EBRs—not just reporting the obvious. Benefits Childcare allowance, Flexible card (Flash/Caju/Swile/other), Birthday day off, Gympass, Health insurance, Dental insurance, Commuter benefits **Minimum Education:** Bachelor's degree