Quality Controller

Description

Job Summary: The professional will be responsible for conducting customer satisfaction surveys, managing feedback and complaints, and contributing to the continuous improvement of the customer experience. Key Highlights: 1. Focus on quality indicators and customer experience (NPS, CSAT, CX) 2. Opportunity to work with defined goals and KPIs 3. Interaction with internal and external customers for continuous improvement **Description and Responsibilities:** **Schedule:** Monday to Friday, from 8 a.m. to 6 p.m. **Level:** Operational **Employment Type:** Permanent – CLT * Conduct customer satisfaction surveys with individuals who purchased products from the company * Focus on quality indicators, especially NPS * Manage the entire survey lifecycle: initial contact, follow-up, and closure * Handle negative feedback, ensuring timely response and resolution to the customer * Monitor and manage complaints, guaranteeing follow\-up until resolution * Interact with internal and external customers * Report information and metrics to the area manager * Work with defined goals and KPIs * Contribute to the continuous improvement of the customer experience **Requirements:** * Completed high school education (a bachelor’s degree is considered a plus – Administration, Engineering, or related fields) * Experience in customer service, after-sales, or relationship management * Strong verbal and written communication skills * Basic Excel knowledge (spreadsheet control and status tracking) * Familiarity with digital tools and artificial intelligence Bonus Qualifications: * Experience in the automotive segment (trucks, buses, and vans) * Experience conducting satisfaction surveys (NPS, CSAT, or similar) * Knowledge of customer experience (CX) metrics **Benefits:** Medical assistance, Dental assistance, Gym allowance, Performance bonus, On-site meals, Commuter allowance