Junior Relationship Analyst

Description

Job Summary: A customer service professional focused on ensuring a positive experience, managing contracts, resolving issues, and collaborating with partner departments to deliver agile and high-quality solutions. Key Highlights: 1. Positive customer experience and excellence in human-centered service. 2. Contract management and monitoring for compliance and expansion. 3. Collaboration with multiple departments to deliver rapid and effective solutions. **Description** What is Be? Be is a bilingual education curriculum designed to cultivate citizens prepared for life’s and the world’s challenges. We believe bilingual education has the power to transform the present and build a better future for students across Brazil. **Objective** To ensure a positive, solution-oriented, and excellent customer experience through empathetic and efficient service. Also to manage and monitor contracts, ensuring compliance, renewal, and expansion opportunities—focused on adding value to solutions, promoting customer loyalty, driving growth, and strengthening customer engagement. **Responsibilities** * Provide proactive and responsive customer service via phone, e\-mail, digital channels, and touchpoints, ensuring courtesy, empathy, and excellence; * Provide technical support for using the reconciliation platform; * Manage and monitor contracts, ensuring deadlines, legal compliance, and identification of renewal and expansion opportunities; * Analyze customer requests and needs, identifying root causes of issues; * Execute necessary actions to resolve problems swiftly and accurately; * Document all interactions and service cases, ensuring traceability and a complete case history; * Collaborate with partner departments (technical support, product, sales, etc.) to ensure speed and quality in delivered solutions; * Monitor service indicators, satisfaction, and engagement metrics, proposing continuous process improvements; * Proactively support customer retention and loyalty; * Contribute to platform evolution by providing customer interaction-based feedback. **Requirements** Bachelor’s degree completed or in progress in Business Administration, Communications, Technology, Relationship Management, or related fields. **Hard Skills** * Proficiency in customer service tools (CRM, ticketing systems, digital platforms); * Basic knowledge of reconciliation systems or financial platforms (a plus); * Strong writing and written communication skills; * Familiarity with process mapping; * Contract management and problem-solving skills. **Soft Skills** * Active listening, empathy, and clear communication; * Analytical ability and solution orientation; * Organization, proactivity, and time management; * Teamwork and collaborative attitude. **Benefits:** * Meal Voucher (also usable as Food Allowance!); * Transportation Voucher or Fuel Allowance; * Equipment for hybrid work; * Nationwide medical and dental insurance plan (SulAmérica); * Partnerships with Total Pass and Vittude; * SESC membership; * OnHappy; * Birthday Day\-off and additional credit on the multi-benefit card; * Life Insurance; * Working hours from 9:00 AM to 6:00 PM, Monday to Friday (Hybrid 2x3\).