Job Summary: An engaged and proactive professional for second- to third-level technical support, focused on diagnosing and resolving complex IT infrastructure issues. Key Highlights: 1. Act as the designated portfolio’s client contact point 2. Manage and administer virtualization platforms (VMware and Hyper-V) 3. Promote continuous infrastructure improvement We are Grupo Meet Tecnologia, a convergence of technology market-leading companies. We develop end-to-end IT solutions, consistently leveraging market technology trends and innovations. For this position, we seek an engaged professional eager to grow and ready to tackle challenges while pursuing quality and excellence in work. This professional will provide second- to third-level technical support to users, capable of diagnosing and resolving medium- to high-complexity issues. **Responsibilities:** * Act as the designated portfolio’s client contact point; * Manage LAN/WAN networks; * Manage and administer virtualization platforms (VMware and Hyper\-V); * Manage, monitor, and implement new systems and projects; * Plan and execute equipment replacements, contract renewals, and warranty extensions; * Manage backups using Backup Exec and Azure; * Provide technical support for applications and servers; * Monitor and mitigate vulnerabilities across networks, servers, and applications; * Monitor maintenance of UPS units and fire suppression systems; * Organize and label structured cabling; * Promote continuous infrastructure improvement by identifying and correcting critical points; * Participate in IT projects and infrastructure planning; * Support the implementation of standard operating policies and procedures; * Assist company users with technical issues; * Diagnose and resolve medium- to high-complexity issues; * Collaborate with the technical support team to resolve more complex issues, providing technical guidance and instructions; * Maintain updated and organized technical documentation; * Ensure data integrity and confidentiality; **Requirements:** * Technical course in Computer Science or ongoing or completed undergraduate degree in IT, Information Systems, Networks, or related infrastructure fields; * Advanced knowledge of backup solutions, virtualization platforms (VMware, Hyper\-V), IT infrastructure, network and communication protocols, IT projects, and information security; * Advanced or fluent English (conversation required); * Certifications: ITIL, COBIT (a plus); * Willingness to travel; **Benefits:** * Medical assistance * Dental assistance * Profit-sharing program (PLR) * Life insurance * Meal allowance (R$29.81 per day) * Transportation allowance or Fuel assistance * Gympass benefit * Day Off * Belo Horizonte \- MG * 40 hours per week