Customer Service and Implementation Analyst - Pitangueiras

Description

Job Summary: Professional to provide support for public health management systems, delivering customer service and clarifying operational questions. Key Highlights: 1. Customer service and support for public health management systems 2. Proper management practices in public health administration 3. Reading of Ministry of Health bulletins and technical notes **Vivver Sistemas** Vivver Sistemas has been operating since 1999, specializing in software management solutions focused on public health. The company delivers comprehensive, intelligent, modular, and highly integrated solutions, supported by a highly qualified technical and specialized team, ensuring excellence in service delivery. Additionally, Vivver offers e-learning courses to further train both employees and system users. Its headquarters is located in Belo Horizonte/MG, and its client portfolio includes public institutions across the entire national territory, with regional offices in João Pessoa/PB, Macaé/RJ, Montes Claros/MG, Passos/MG, and São Luís/MA. **Job Responsibilities** * Participate in training sessions on the use of public health management systems deployed by the company across all healthcare facilities of municipal clients. * Provide support services to clarify operational questions regarding the use of the management software. * Demonstrate appropriate management practices for daily issues arising in public health administration and related areas using the software. * Log and track support tickets in the help desk software for activity monitoring and reporting. * Respond to support tickets registered by internal and external clients in the help desk software, under appropriate technical supervision. * Respond to emails containing support requests directed to the company, under appropriate technical supervision. * Read bulletins, technical notes, and ordinances issued by the Ministry of Health, State Health Secretariats, and Municipal Health Secretariats. **Requirements** * Intermediate computer skills * Undergraduate degree (in progress or completed) * Residency in **Pitangueiras/SP or nearby areas** * Preferred: Experience in the health sector or in system support **Job Details** * Employment type: Full-time — Permanent CLT contract * On-site work with possible travel requirements. * Working hours: Monday through Friday, 08:00–17:00, with a 1-hour lunch break **Benefits** * Transportation allowance or fuel voucher * Meal voucher / Food allowance * Health insurance plan * Dental and aeromedical plans * Group life insurance * Gympass / WellHub * Bonus after every 5 years of employment * Discount on language courses.