Customer Success Analyst

Description

Job Summary: Join a growing company and help structure a strategic Customer Success function focused on proactive client relationships and retention. Key Highlights: 1. Rapid growth within an expanding company 2. True autonomy to drive impact and build processes from scratch 3. Leadership in building a strategic function Do you want to join a company that grows intelligently, using data and delivering real impact for its clients? We have nearly 30 years of market experience, providing solutions in **risk management, credit, and vehicle data**, helping businesses make safer and more strategic decisions. We are expanding and structuring a strategic **Customer Success** function, focused on proactive engagement, value generation, and client retention. If you seek growth, autonomy, and leadership, this role is for you. **Your mission:** Ensure customer success throughout the entire journey by acting strategically and proactively to increase engagement, retention, and perceived value. **Responsibilities:** * Conduct **onboarding for new customers**, ensuring a clear and positive initial experience * Provide support regarding system usage, contractual questions, and financial matters * Monitor the customer portfolio, promoting **engagement and retention** * Engage **proactively with customers** (upsell, cross\-sell, and strategic relationship management) * Collect feedback and suggest improvements to processes and products * Support the development of internal processes and departmental materials * Identify opportunities to improve the customer journey **Preferred Education:** * Bachelor's degree **in progress or completed** * Recommended fields of study: * Administration * Production Engineering * Accounting Sciences * Related disciplines **Requirements:** * **1 to 2 years** of experience in Customer Success, customer service, support, or sales * Experience with **proactive client relationship management (not just reactive support)** * Strong verbal and written communication skills * Organizational ability to manage multiple tasks * Proactive, solution-oriented mindset * Interest in growing alongside the company **Nice-to-have:** * Experience with technology companies, SaaS, or startups * Experience working with B2B clients * Knowledge of CRM systems, sales funnels, and CS metrics * Completion of courses such as **CS Academy** **Work Model:** * Hybrid: 3 days onsite \+ 2 days remote * Initial onboarding period conducted onsite You won’t be just another team member. Here, you’ll enjoy: * Direct involvement in decision-making and strategy * Space to build processes from scratch * Rapid growth within an expanding company * True autonomy to drive impact If you want to grow, learn, and lead the development of a strategic function, this opportunity is for you. Apply now and help shape the future of Customer Success with us. Minimum Education Level: Bachelor's Degree * Transportation Allowance * Meal Allowance