**Your mission:** Perform activities and provide customer service, prioritizing tasks according to required deadlines, ensuring information complies with labor legislation, with a focus on customer satisfaction and protection. **Your day-to-day responsibilities:** * Perform simpler payroll routine calculations using internal systems and platforms, ensuring information and calculations comply with labor legislation for payroll closing. * Ensure timely delivery of processes by organizing activities according to demand, without losing sight of the department’s expected outcomes. * Support compliance with eSocial legislation and deadlines by identifying and monitoring clients’ labor-related processes and correctly transmitting eSocial events related to this topic within established deadlines. * Support compliance with labor lawsuit actions and deadlines by carefully analyzing and interpreting lawsuits (specifically regarding payroll matters) to ensure corrections and adjustments are completed within legally mandated timeframes. * Participate in continuous process improvement and departmental management by identifying and collecting data on potential errors and issues, enabling resolution through an action plan developed jointly with leadership. * Provide clear and objective customer service, contributing to the company’s NPS indicator and adhering to SLA requirements, with a focus on customer satisfaction. * Collaborate with colleagues by supporting them with relevant questions and sharing workloads, without compromising previously planned activities. * Ensure all performed processes comply with current labor legislation. * Deliver assigned tasks within SLA deadlines. **What we’re looking for:** * Currently pursuing or holding a bachelor’s degree in Accounting, Business Administration, or Human Resource Management. * Comprehensive experience handling termination processes from start to finish. * Knowledge of labor-related calculations. * Familiarity with government websites and tools related to labor relations. * Knowledge of current reporting systems: SEFIP, DIRF, RAIS, DCTFWeb. * eSocial. * Labor and tax legislation. * Basic knowledge of the Domínio system. * Knowledge of the Digital FGTS Portal. **Bonus points if you have:** * Intermediate Excel skills **Benefits:** * Health insurance; * Dental insurance; * Online psychotherapy; * TotalPass; * Life insurance; * Meal and food vouchers (VA/VR); * Discount partnerships (universities and language schools); * Worry-Free — Various insurance options; * No dress code; **#JOINCONTABILIZEI** **Culture and Development = We Build Together** Believing that the success of entrepreneurial individuals is our success, Culture Guardians build every day the best place to work. Growing with Contabilizei and telling your own story! Striving to be 1% better every day is a key value aboard our rocket. One of the pillars encouraging ownership among our Culture Guardians is the Performance Cycle, offering Y-shaped career paths, Feedback Culture (1:1 meetings), and tools that help identify development opportunities and foster continuous evolution of our values. It’s important you know—you can be who you are! We are actively raising awareness and building a psychologically safe environment through Diversity and Inclusion initiatives. We are authentic, and believe this is everyone’s responsibility as Culture Guardians! All our opportunities are open to diverse individuals—including across gender identity, race and ethnicity, sexual orientation, origin, people with disabilities (PwD), and all possible intersections. #LI-AB2