Portfolio Analyst

Description

Job Summary: A professional responsible for monitoring the customer portfolio, identifying inactive customers, and supporting the sales team in re-establishing relationships and fostering customer loyalty. Key Highlights: 1. Integrated collaboration with the sales team 2. Focus on customer recovery and retention 3. Opportunity to develop communication and relationship-building skills **Position: Portfolio Analyst** **Location: Avenida Raja Gabaglia, 2222 – Estoril Neighborhood, Belo Horizonte/MG** **Schedule: Monday to Friday, business hours** **Salary: R$ 2.500,00** **Benefits: In-house meals (breakfast, lunch, and afternoon snack), medical and dental insurance, fuel allowance, partnerships with universities and gym chains.** **Description:** The professional will be responsible for monitoring the customer portfolio, identifying inactive customers, and supporting the sales team in re-establishing relationships and fostering customer loyalty. **Main Responsibilities:** \* Monitor the system to identify customers who have not made purchases for several months; \* Alert sales representatives about inactive customers and track follow-up attempts; \* Reassign customers to other sales representatives if follow-up is not conducted; \* Support the team in organizing and updating customer portfolios; \* Generate reports and monitor repurchase metrics; \* Perform administrative tasks in close coordination with the sales team. **Requirements and Desired Profile:** \* Strong communication and interpersonal skills; \* Resilient and collaborative mindset; \* Proficiency with technology and management systems; \* Organized, focused, and capable of self-management; \* Ability to work with experienced teams and diverse sales representative profiles; \* Completed high school education (a college degree is a plus); \* Prior experience in similar routines. Employment Type: Full-time, Direct Hire (CLT) Compensation: R$2.500,00 per month Benefits: * Dental insurance * Fuel allowance * Commercial partnerships and discounts * Life insurance * Transportation allowance Work Location: On-site