Junior Collections Analyst

Description

Job Summary: Responsible for supporting the management of the open premium portfolio, performing follow-up, collections, and negotiations with clients, brokers, and the commercial team, with a focus on reducing delinquency. Key Highlights: 1. Supporting follow-up, collections, and negotiations with clients and brokers 2. Focusing on reducing delinquency and meeting deadlines 3. Identifying opportunities for improvement in collection processes Responsible for supporting the management of the open premium portfolio, performing follow-up, collections, and negotiations with clients, brokers, and the commercial team, focusing on reducing delinquency and meeting the deadlines established by the insurance company. **Responsibilities and Duties:** * Monitor and collect overdue premiums using internal reports and systems, ensuring progress in credit recovery; * Conduct negotiations with clients, brokers, and policyholders to identify alternatives for debt regularization; * Calculate interest, issue payment slips (boletos), and track agreed payments; * Manage and monitor policy cancellations due to non-payment, ensuring compliance with internal procedures; * Register or remove entries from credit protection agencies (e.g., SERASA), per current policies; * Support clients and partners (brokers) by addressing collection-related inquiries and debt resolution requests; * Refer cases to judicial collection, compiling and forwarding required documentation to the legal department or partner law firms; * Prepare and update managerial collection reports, including delinquency indicators, agreements reached, and revenue forecasts; * Follow the defined collection escalation process and operational procedures to ensure activity standardization; * Support SLA compliance for the team and contribute to organizing operational tasks; * Identify opportunities for improvement in collection processes to increase efficiency and results. **Requirements and Qualifications:** * Currently pursuing a Bachelor’s degree in Business Administration, Economics, or related fields; * Basic knowledge of insurance is considered a plus; * Intermediate proficiency in Microsoft Office (with emphasis on Excel); * Experience with SAP is a plus. **Benefits:** * Meal Allowance (R$ 997.70/month); * Food Allowance (R$ 771.13/month); * SulAmérica Private Health Insurance (private room); * SulAmérica Dental Plan; * Profit Sharing Program (PLR); * Alelo Christmas Basket Voucher (R$ 771.13); * Life Insurance; * Daycare or Babysitter Assistance (R$ 502.29 until age 6); * 6-month maternity leave and 20-day paternity leave; * Birthday day off; * Early 13th salary payment in May; * TotalPass; * OnHappy. * **Work Model:** Hybrid * **Employment Type:** CLT (Consolidation of Labor Laws) * **Location:** Belo Horizonte/MG ***All our positions are inclusive of People with Disabilities (PCD) and all forms of diversity.***