Ticket Issuer

Description

Job Summary: Opportunity for professionals experienced in airline ticket issuance, cancellation, and rebooking, managing reservations, credits, and interactions with airlines and customers. Key Highlights: 1. Experience with airline ticket issuance, cancellation, and rebooking 2. Budget management, flight modifications, and reaccommodations 3. Customer service and optimization of miles and credits We currently have an opportunity for professionals experienced in **airline ticket issuance, cancellation, and rebooking.** **Main Responsibilities:** * Prepare budgets and modify domestic reservations (LATAM, Azul, and GOL); * Correct ticket data and add services such as PET and baggage; * Manage reaccommodations for involuntary changes on domestic and international flights; * Act as intermediary in communications with airlines, maintaining clear and proactive communication with customers; * Issue and cancel tickets using miles; * Manage cancellation credits and virtual cards for additional services; * Handle internal requests related to airline tickets; * Seek optimal profitability and maximize the use of the company’s mileage bank and mileage cards. **Requirements:** * Completed high school education; * Experience with tools such as Excel, Word, and Gmail; * Practical experience in issuance and cancellation processes using miles; * Organized, attentive, proactive, and results-oriented profile. **Working Hours:** Monday to Friday, 5:00 PM to 1:20 AM; Weekends and holidays: 2:00 PM to 8:20 PM, 5:00 PM to 11:20 PM, or 6:00 PM to 12:20 AM, depending on schedule