Description
Join **JDREL**!
We are a company that, for 23 years, has **simplified the lives of individuals and organizations**, serving as a **model reseller** of **Thomson Reuters** products.
As a **technical support specialist**, you will join a team delivering the **best experience to our Domínio system customers**, including database analysis, development, product installation, and related tasks.
Want to learn more about **JDREL** and discover the **day-to-day activities of our technicians**? Watch the **videos** at the bottom of this page!
**Responsibilities and Duties** **Your day-to-day will include:**
* Providing specialized technical support, delivering high-quality solutions to customers using **DOMÍNIO SISTEMAS**;
* Leading Domínio software implementation, performing advanced configurations and integrating the software with each client’s specific accounting processes;
* Delivering technical training to internal teams and customers, ensuring correct use of system functionalities;
* Diagnosing and resolving technical issues during implementation, guaranteeing uninterrupted customer experience;
* Proactivity, initiative, and solution-oriented focus;
* Interest in technology and innovation within the accounting sector;
* Passion for solving challenges and driving continuous workplace improvements.
**Requirements and Qualifications** **What you need to have:**
* Degree in or currently studying Accounting, Information Technology, Information Systems, or related fields.
* Knowledge of accounting, tax, and/or HR/payroll areas, with ability to apply this knowledge to software configuration and adaptation.
* Skill in proactively and effectively identifying and resolving technical issues.
* Ability to conduct training and convey technical knowledge to users with diverse profiles.
* Strong technical and interpersonal communication skills, focused on results and problem resolution.
**What would make you stand out and catch our eye:**
* Certification in ERP tools or accounting management software;
* Experience implementing software would be a plus;
* Knowledge of system integrations and APIs;
* Experience with remote and on-site technical support.
**Additional Information** **What we offer:**
**Fixed salary**: R$ 3\.264,59;
**Working hours**: Monday to Friday, from 8:00 AM to 6:00 PM (1h30\ lunch break);
**Employment type**: Permanent/CLT;
**Work location**: In-person in Cuiabá/MT.
**In addition to growth and extensive learning opportunities, we offer the following benefits:**
**We provide a flexible benefits package valued at R$ 1\.526,00**, designed to meet diverse individual needs:
**Meal allowance**: Part of our benefits package includes a subsidy for your **meals**, ensuring you have the energy needed to perform daily tasks with full dedication;
**Flexibility**: We offer flexibility to customize part of your benefits. You may choose among: **food allowance**, **transportation allowance**, **fuel allowance**, **culture allowance**, ***gympass***, **dental plan**, and **health insurance**;
Beyond the benefits listed above, we offer a range of **initiatives aimed at supporting your physical, mental, and emotional well-being**.
**Life insurance;**
**SESC membership;**
**Based on your personal accountability, there is real potential for growth within the company—both financially and personally.**
**About our selection process:**
Our process is **simple** and **straightforward**! Each resume is reviewed, and we contact candidates whose profiles best match the position. After **registration**, **mapping**, and **screening**, you’ll attend an interview with our **People Management team**, followed by an interview with the **department manager**.
Is this role a match for you? **Join our team!**
**To learn more about the position, visit:** https://www.jdrel.com.br/carreiras/ — upon registration and completion of your profile, you’ll automatically be enrolled in our selection process.
**For over 20 years**, we’ve been passionate about what we do and believe in the power of **technology** to transform businesses through **Thomson Reuters**’ enterprise solutions.
Our commitment to a **culture of excellence** and **human-centered service** is reflected in a **98% customer satisfaction rate in support**, resulting from our dedication to delivering close, efficient service. We seek people who share our values: **loyalty**, embracing our mission with **respect**, being **generous** and **innovative**, while remaining **simple and objective** when solving problems.
Do you want to join a company that invests in your **development**, offering **high-quality training** and opportunities for **professional growth**? Come with us! At JDREL, you can build a career with impact!